IT Project Coordinator

at Berkley in Wilmington, Delaware, United States

Job Description

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC’s operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world.

What we’ll bring

+ An engaged and supportive leadership team that will invest in you

+ Talented engineering teams to build products with

+ A broad group of industry experts who work closely with us on everything we do

+ A budget for continual improvement

+ Generous retirement plan

+ Excellent medical and dental insurance (and other health benefits)

As a Product Management Analyst, you will work with one of our Product Managers learning how to build successful software products that customers love. We are going to give you a lot of instruction and feedback in your first year in order to help you become highly effective in your role. We believe that people can only be effective when they have clarity, and we will strive to always give you clarity. We are looking for someone who will be dedicated to learning, taking action on feedback, and building great relationships with colleagues.

Beyond that, we’re looking for someone with a high degree of ownership, who values completing work and admits failures; someone who always seeks to understand the Why for things and never accepts an incomplete understanding; someone who is biased toward validating opinions with data and maintains a healthy skepticism about the subjective; and someone who is not afraid of technology and always learning new skills.

+ Delivering Results. You will learn how to curate the best ideas, hypothesize their value, and implement the most promising of them. We will ask you to constantly re-assess what we have built to make sure we are realizing actual value.

+ Focusing on the Data. We will assign you Objectives and Key Results (OKRs) that define your goals and quantify the results we aim to achieve. We will ask you to regularly review your indicators for actionable insights and to present your findings to stakeholders during OKR Reviews.

+ Understanding Our Customers. We will ask you to routinely expose yourself to customer feedback. You will use this exposure to anticipate customer needs and constantly improve their experiences.

+ Saying No. We will teach you how to choose the right problem to solve next. You will learn how to say no to things and to weigh short and long term trade-offs while keeping a healthy preference for long term solutions.

+ Challenging Status Quo. For various processes, we will expect you to understand what we do and why we do it. Then we will ask you to work across Business, Operations, Design, Data, and Engineering teams to reimagine how.

+ Excellent written and verbal communication

+ Bachelor’s Degree (open to all degrees and majors)

+ Ability to learn new things/track record of self-learning

+ Willingness to look critically at self

+ Courage to voice opposing viewpoints

+ Experience with SQL (is a plus)

+ Ability to read object-oriented code (is a plus)

The Company is an equal employment opportunity employer.

COVID-19 vaccine required unless prohibited by law.

Job ID: 2021-4777

Name: Berkley Technology Services LLC

Street: 101 Bellevue Parkway



Seniority Level:


Job Functions:

Information Technology

Employment Type:


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Job Posting: JC179424439

Posted On: Mar 13, 2021

Updated On: Dec 03, 2021