Business Analyst

at American Express in Dover, Delaware, United States

Job Description


The Business Analyst is responsible for supporting the Global Merchant & Network Services (GM&NS) Regional Client Group South Region. As an integral part of the Region, the Business Analyst will provide support to a diverse portfolio of over 1800 accounts, totaling approximately $25B in Discount Billed Volume. This is a highly strategic and analytical role reporting to a Director with the Region. The role will provide an opportunity for the Analyst to learn the Global Merchant & Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business. Through project management and analytical assessment of data the Business Analyst will collaborate across the Region to drive profitable revenue growth, increase B2B spend, expand Welcomed Acceptance and increase AXP’s share of payments.

Responsibilities :

+ Research, analyze and prepare data and insights for industry analysis and merchant strategy development.

+ Analyze business data and generate insights with a focus on account prioritization, pipeline management and CLMs scorecard results.

+ Lead and/or participate on projects such as industry benchmarking, growth analyses, evaluation of business results and productivity/sales effectiveness.

+ Play an active role in the Region, contributing ideas and recommendations to help drive growth of charge volume across the portfolio.

+ Support reoccurring and ad-hoc reporting requirements for internal and external customers using reporting and data tools.

+ Review and analyze merchant acceptance practices across a variety of industry verticals and segments (B2B, online, etc).

+ Act as conduit to other parts of the Enterprise as needed to drive business results.

+ Attend merchant meetings with Client Managers as needed and appropriate.

+ Share and leverage best practices across the Region and with other GMNS Business Analyst colleagues.


+ Analytical skills and financial acumen, comfortable using data to formulate and support theories.

+ Proven decision making and problem solving capabilities.

+ Strong analytical and strategic thinker; able to be agile and move projects forward in a timely manner to drive results

+ Excellent organization and project management skills.

+ Strong verbal and written communication skills.

+ Ability to manage multiple projects at various stages simultaneously and with agility.

+ Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization.

+ Ability to work cohesively with senior leaders.

+ Proven ability to learn business systems, including reporting and CRM tools.

+ Advanced PowerPoint and Excel skills.

+ 2 years of similar work experience.

+ Bachelor’s Degree.

Preferred Locations:

+ Virtual in South Florida, Atlanta or Maryland/DC area. Will consider other locations

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Finance

Primary Location: United States

Other Locations: US-District of Columbia-Washington, US-Georgia-Atlanta, US-Florida-Sunrise

Schedule Full-time

Req ID: 21001412

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Job Posting: JC178063528

Posted On: Feb 18, 2021

Updated On: Oct 16, 2023

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