at JPMorgan Chase in Wilmington, Delaware, United States
CCB Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption. The Planning & Testing Team provides guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMC Firm-Wide Business Resiliency (FBR) Standards. Aligned to one or more sub-Lines of Business or Operations group, Resiliency Managers partner with process owners to ensure that resiliency planning is in place and tested so bank operations will continue with minimal impact during a variety of disruptive events. Equally important, Resiliency Managers are culture carriers who inspire trust and development in an inclusive team environment.
Resiliency Manager (RM) Key Responsibilities:
+ Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported businesses
+ Meet FBR standards of required content and renewals of CCB resiliency documents- (e.g., Business Impact Analysis (BIA) and Business Resiliency Plans (BRP))
+ Lead and coordinate business participation and completion of resiliency testing as required by CCB objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.)
+ Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and driving solutions with team members and business partners
+ Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support as needed
+ Likewise, be an advocate for business stakeholders to inform the resiliency program where there are opportunities for improvement
+ Develop firmwide relationships (CIB, AWM, CB) to generate synergy and best practice sharing
+ Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives
Preferred Skills and Experience:
+ Ability to establish and maintain relationships built on mutual respect and trust
+ Superior project management and organization skills
+ Clear and concise verbal and written communication to various levels in the organization
+ Process improvement with a risk and controls mindset
+ Business continuity experience (accreditations are favorable- e.g., Certified Business Continuity Professional, CBCP)
+ General operations knowledge
+ Financial industry and/or business continuity work experience
+ Experience in regulated environments
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans