E Commerce Lead - FT - Store 0826

at Albertsons in WILMINGTON, Delaware, United States

Job Description

DUG Lead Job Description POSITION PURPOSE: Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead DUG Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. KEY ACCOUNTABILITIES: * Lead all aspects of DUG operations and handoff of orders to third party logistics partners. * Review and manage “Metrics That Matter” on a daily/weekly basis with DUG staff and Store Director. * Ensure DUG department meets standards for cleanliness, organization and all marketing materials are fresh. * Perform initial validation “smoke” test hosted by Corporate Implementation team. * Facilitate training for all DUG employees, including “on-demand” employees. * Ensure all DUG employees are following proper processes and procedures. * Ensure customer satisfaction with the DUG experience. o Ensure all orders are shopped and staged on time prior to customer arrival time. o Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness). * Facilitate store employee awareness, have DUG huddles throughout the day. o Ensure service centric customer facing employees can answer all DUG FAQ’s. o Ensure service centric customer facing employees are handing out DUG flyers and “talking” DUG to our customers. * Facilitate customer awareness of DUG services. * Drive sales visiting neighboring businesses explaining DUG services. SKILLS AND EXPERIENCE: * Excellent customer service skills. * Possess good communication skills, both verbal and written. * Strong teamwork and interpersonal skills. * Possess leadership skills and the ability to influence the work of others. * Must be able to motivate team members to achieve department goals. * Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable. PHYSICAL ENVIRONMENT: * Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time. * Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds. * Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions. * Willingness to work independently in a fast-paced environment. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Job Posting: JC176278859

Posted On: Jan 16, 2021

Updated On: Dec 02, 2021