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Genesys Outbound Developer

at Bank of America in Newark, Delaware, United States

Job Description

Genesys Outbound Developer

Charlotte, North Carolina;Jacksonville, Florida; Addison, Texas; Newark, Delaware; Richmond, Virginia; Pennington, New Jersey; College Park, Georgia

Job Description:

Job Description:

The CTI Routing team is seeking an experienced Genesys Outbound Developer to assist with the implementation of Outbound campaign development. The candidate must be proficient and experienced with the Genesys Outbound Framework, Outbound Contact server and the build of campaigns and calling lists. The individual must be knowledgeable on how to create and troubleshoot different calling campaigns and respective treatments, with experience in deploying outbound solutions and administration of campaigns through tools such as GAX and CME.

Required Skills:

In depth knowledge of Genesys outbound framework.

Experience with configuration and options as it relates to OCS, specifically version 8.1.507.07.

Experience with administration and management of outbound campaigns through GAX

Experience with different outbound calling campaigns (Predictive, push preview, GVP…)

Experience developing API integrations

Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programing for GVP applications.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description:

The CTI Routing team is seeking an experienced Genesys Outbound Developer to assist with the implementation of Outbound campaign development. The candidate must be proficient and experienced with the Genesys Outbound Framework, Outbound Contact server and the build of campaigns and calling lists. The individual must be knowledgeable on how to create and troubleshoot different calling campaigns and respective treatments, with experience in deploying outbound solutions and administration of campaigns through tools such as GAX and CME.

Required Skills:

In depth knowledge of Genesys outbound framework.

Experience with configuration and options as it relates to OCS, specifically version 8.1.507.07.

Experience with administration and management of outbound campaigns through GAX

Experience with different outbound calling campaigns (Predictive, push preview, GVP…)

Experience developing API integrations

Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programing for GVP applications.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-20044828

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Susan Romine

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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Job Posting: JC171853447

Posted On: Nov 01, 2020

Updated On: Nov 16, 2021