Customer Care Representative (CCR)

at Boulden Brothers in Newark, Delaware, United States

Job Description

•Schedule, book and confirm service and sales appointments when clients and prospects call.
•Work closely with service manager to coordinate scheduling and dispatch.
•Sell new service agreements and renew existing service agreements.
•Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
•Ensure the accurate capture, data entry and maintenance of customer information.
•Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
•Communicate effectively with associates, superiors, vendors and customers.
•Must be capable of understanding client needs, and favorably influence their decision.
•Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
•Make outbound customer phone calls to current customers to confirm appointments.  
•Perform quality work within deadlines with direct supervision.
•Additional duties as assigned

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Job Posting: 708317

Posted On: Sep 02, 2021

Updated On: Sep 30, 2021