Receptionist

at Delaware Technical Community College in Newark, Delaware, United States

Job Description

A class incumbent typically reports to an administrative or technical supervisor and performs work in accordance with instructions and established routines. Class incumbents are responsible for receiving calls and visitors, determining nature of business, and directing them to appropriate staff personnel. Class incumbents also are responsible for sorting/distributing mail, recording information, keeping records related to work and other activities, and operating various office machines such as copiers, fax machines, etc.

An incumbent may perform any combination of the below listed accountabilities:

1. Greets visitors, ascertains purpose of visit, obtains required information, answers routine questions, verifies appointments, and directs visitors to appropriate personnel; may retrieve files for supervisor’s appointments and issues receipts for money collected.

2. Answers telephone, ascertains purpose of call, provides routine information, transfers caller to appropriate personnel, and records messages.

3. Performs data entry to register students in Xenegrade and Banner, processes payments, adds grades in Xenegrade and generates certificates for non-credit programs as assigned.

3. Receives, stamps, sorts, and distributes mail; assembles and mails materials.

4. Operates copier and collates materials; may type information on forms and perform other keyboarding tasks.

5. Assembles information and materials for mailing or distribution.

6. Records information on manual/computerized records, logs, schedules, etc. from one source to another; compares forms, records, and other items for accuracy; and notifies supervisor of discrepancies.

7. Compiles routine, related reports of a statistical or narrative nature as assigned.

8. Supervises relief personnel as assigned.

9. Performs other related duties as required.