Vendor Manager, ATM Networks (Hybrid)

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

West Creek 5 (12075), United States of America, Richmond, Virginia

Vendor Manager, ATM Networks (Hybrid)

As a Principal Associate of the ATM & Cash Vendor Performance Management team, you will focus on delivering flawlessly executed processes that drive innovation, improve business efficiency, and deliver results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data and industry trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. You will inspire and influence vendors to create solutions that solve our business challenges.

We are seeking dedicated, disciplined, process and analytical professionals who excel in a team environment, are experienced in partnering with vendors, and have subject matter expertise with ATM Networks, Terminal Driving and Servicing. This individual will have demonstrated past success in improving processes resulting in savings of time and resources for the company. This individual must be able to effectively communicate and influence partners both across the company, and externally as well as across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role.

General Responsibilities:

Build and maintain relationships with vendors to align and manage expectations of service delivery / reliability

Hold vendors accountable for performance via the use of scorecards and operational goals tracking and partnering with them to improve results

Issue and manage escalations to vendors for all pervasive operational issues.. Lead initiatives to improve service reliability and reduce cost

Engage and collaborate with other Capital One teams to ensure understanding of problem statements, frame potential solutions, and evaluate vendor options to pursue

Lead RFP and contract negotiations with existing and potential vendors

Act as a subject matter expert on ATM Networks (Allpoint and Moneypass) including initiatives and projects relating to these operations

Possess a solid understanding of network rules (MasterCard, VISA, AMEX, PULSE, CIRRUS, PLUS and regional PIN networks)

Stay current with Industry trends and their impacts to our vendor partnerships

Provide subject matter expertise on processes when representing the department in projects and other meeting

Act as the incident management business owner and provide support to all resolution teams during issues or outages

Location: This role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually

Basic Qualifications:

High School Diploma, GED, or equivalent certification

At least 3 years of experience in process management

At least 3 years of experience with ATM or Card payment networks

At least 3 years experience with Issuing and Acquiring Card processing

At least 3 years of experience with ATMs hardware, ATM software, or ATM services

At least 3 years of developing or interpreting analytics

Preferred Qualifications:

Bachelor's degree or military experience

At least 3 years of experience with Vendor or Client Relationships

At least 5 years of experience in Financial services or retail banking

At least 5 years of experience with ATMs hardware, ATM software, or ATM services

Knowledge of Association Rules regarding MasterCard, VISA, AMEX, and regional PIN networks

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 1279710

Posted On: Jun 19, 2024

Updated On: Jul 19, 2024

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