Application Analyst/Business Analyst - Enterprise

at Chesapeake Utilities Corporation in NewarkNewark, Delaware, United States

Job Description


Position: Application Analyst/Business Analyst
Location: Hybrid with 2 days per week in Newark, DE office location
What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success.
Responsible for exhibiting Chesapeake Utilities Corporation's Mission, Vision and Values, regarding external customers, agencies, vendors, internal departments and co-workers. The key expectation from this role is to support a broad set of technologies and areas. This will include leveraging skill in specific areas to assist application deployment, improvement and support. This will be done through participation in projects or doing independent work on specific application. The role will also potentially involve working with service desk in specific areas directly on end user support or in support of technology projects.
What you'll be working on:
Works with business to anticipate future technology needed and be able to design technical solutions meeting those needs.
Analyze business systems operations to understand strengths and weaknesses and determine opportunities to automate processes and functions.
Devise or enhances procedures to solve complex problems.
Research and identify Industry Best Practices.
Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
Translate conceptual user requirements into clear, detailed functional requirements.
Becomes a key point in escalation process and may take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Work with internal and third party teams to ensure actions are taken and completed to protect and improve services.
Review IT projects and services, identify gaps and support resolution of gaps.
Will be working on support and deployment of one or more systems like customer information systems (CIS), billing, financial, HR or reporting applications
Deliver small projects of medium complexity independently.
Review testing outputs to ensure requirements are correctly interpreted; define and execute test cases.
Document current processes and models to understand inefficiencies or gaps
Reporting metrics, Analyzing methodologies, Identify trends or patterns in complex datasets.
Develop dashboards and reports using data visualization tools
Filter and clean data by reviewing computer reports and performance indicators to locate and correct code problems
Other duties and responsibilities as assigned
Who you are:
Bachelors degree in Computers, information systems and other related field
Entry level experience in business analysis and application support & development.
Must display initiative, be able to work independently and have good problem solving and analytical skills.
Experience creating documentation such as business case documentation or business requirements summaries.
Adaptability and a willingness to learn new skills.
Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).
Strong written, verbal, and collaboration skills
Must be highly organized, possess strong attention to detail, and demonstrate the ability to work under pressure.
Must possess basic level skills to critically analyze information and make recommendations.
Knowledge in SQL, SharePoint, .NET, C++, Wordpress, SAP or Oracle preferred.
Business analysis certification (e.g. CBAP) is preferred.
Basic project management experience preferred
Professional certification in project management and agile methodologies is preferred
Knowledge / Experience in Utility industry IT systems and applications preferred
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email or Ruth Warner, Director, Human Resources Operations at



Bachelors (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed... For full info follow application link.

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Job Posting: 1279144

Posted On: Jun 16, 2024

Updated On: Jun 21, 2024

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