Security Service Technician V

at Johnson Controls Inc. in New Castle, Delaware, United States

Job Description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

Competitive pay

Paid vacation/holidays/sick time 10 days of vacation first year

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Extensive product and on the job/cross training opportunities With outstanding internal resources

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Company vehicle

JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: A Day in the Life of the Building of the Future

What you will do
Our Security Systems Service Technician diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.

How you will do it

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
Obtain customer signature upon completed service call assignment.
Available for on-call emergency service.
Perform other duties as assigned.

What we look for


2-year degree or equivalent combination of education and experience.

5 years documented experience with card access and CCTV.

Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

Experience installing, inspecting, repairing, and programming card access and CCTV.

Fire alarm experience is a plus.

Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

Ability to follow verbal and written instructions.

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements.

Overnight travel may be required.

Demonstrate a high level of customer service.

Maintain truck inventory to ensure timely response to customer needs.

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly.

Possess a valid driver's license and driving record that meets company requirements.

Retain any licenses that are required by National, State and Local codes.

Knowledge of applicable NFPA standards.


NICET Certification

Fire alarm experience

HIRING HOURLY RANGE: $24.00-26.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

Johnson Controls International plc. is an equal employment opportunity and... For full info follow application link.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

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Job Posting: 1279119

Posted On: Jun 16, 2024

Updated On: Jul 16, 2024

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