Administrative Assistant

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role will typically be supporting our Senior Vice President. Under minimal supervision and acting on own initiative, performs advanced administrative support for executive level managers. Assignments typically involve work of a confidential nature and require extensive knowledge of department, business unit and company practices, policies, programs and product lines. Typically this level of administrative assistant supports large and complex groups.

The Main Responsibilities

+ Assembles and analyzes information, prepares reports, manuals, agendas, correspondences and memoranda.

+ Coordinates activities across departments and possibly business units.

+ Acting on own initiative, this position will perform administrative support for a senior executive in a fast-paced, demanding environment.

+ Utilizes critical thinking skills and a thorough knowledge of the business and organization to prioritize advanced level executive administrative work.

+ Accurately and professionally handles multiple simultaneous high priority issues.

+ Drives priorities and critical items through task lists and manages short-term and long-term schedules.

+ Coordinates activities across departments.

+ Ensures cross training of other administrative staff for back up support.

+ Organizes and maintains calendars- arranging, coordinating and prioritizing scheduling and logistics.

+ Accurately and professionally handles multiple simultaneous high priority tasks.

+ Accurately and efficiently conducts normal administrative tasks such as processing expense reports, invoice processing, supply orders, meal arrangements, office files, etc. and uses general office equipment.

+ Provides professional visitor greeting, telephone and email coverage – accurate message taking, redirecting calls and emails with warm hand offs where appropriate, and resolving routine and non-routine inquiries.

+ Other duties as required.

What We Look For in a Candidate

+ Bachelors’ degree or equivalent

+ 5+ years’ recent experience working with or supporting a senior executive, or equivalent experience

+ Proven ability to succeed in a demanding, fast-paced environment, maintaining a strong sense of urgency

+ Effective organizational skills with focus on confidentiality, accuracy and attention to detail

+ Excellent verbal and written communication skills

+ Ability to anticipate and proactively resolve potential issues; demonstrating sound judgement / decision-making

+ Demonstrates a positive attitude, resourcefulness and maintains composure in high pressure situations

+ Experience working for a global company; coordinating between various time zones

+ Able to provide support to a widely dispersed team

+ Proficient in Microsoft Office products – Outlook, Word, Excel, PowerPoint, etc.

+ Experience with Zoom, Teams and other collaborative meeting forums

+ Experience with other electronic and web-based systems (such as SAP and Concur) to process invoices, travel arrangements, etc.

+ Availability for occasional travel to offsite meetings


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$46313 – $61750 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$48700 – $65000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$51188 – $68250 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$53625 – $71500 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Requisition #: 334027

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Job Posting: JC261417334

Posted On: Jun 16, 2024

Updated On: Jun 23, 2024

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