Senior Operations Analyst -- Internal Network

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position provides technical direction and implementation for Internal Network Connectivity projects and services within Lumen and its affiliates, from requirements to delivery. Roles and responsibilities will include defining projects based on customer requirements, schedule planning and implementation, and quality control of customer deliverables. The Senior Operations Analyst will be the Subject Matter Expert for end-to-end complex requests and projects for Internal Network Communications Services. Services include but are not limited to; Metro Private Line, Point to Point Gig Optical Wave Services, Corporate Connectivity Projects utilizing Wholesale IQ Internet/DIA, IQ Private Port/MPLS, Metro Optical Ethernet, HSIP, as well as Cloud Managed IT and Data Hosting Services.

Location and Schedule

+ This is a work from home position.

+ Work schedule is Monday – Friday, core hours negotiable

The Main Responsibilities

+ Project managing multiple complex projects at one time for internal customers, while performing risk management to anticipate and proactively minimize project risks.

+ Act as point of escalation and facilitate resolutions for project impacting issues.

+ Collaborate with several departments, scheduling calls and effectively leading meetings

+ Developing detailed project scope plans and execution based on matrix management to ensure business needs are met.

+ Monitoring and tracking progress, managing changes to project scope at any given time, while communicating risks, impacts, and progress to clients and stakeholders.

What We Look For in a Candidate

Required Qualifications:

+ Technical skills and knowledge of Wholesale products and services to support interactions with cross functional teams including Wholesale Service Management, CCM, Pricing, Engineering, and Service Delivery Access & Implementation.

+ Strong knowledge and understanding of the following inventory, ordering and provisioning systems: TIRKS, SALES FORCE, SWIFT, CORE, EFLOW, LIMS, ARMOR, WMI, BMI, CAT/CAR, PRODUCT PRICER, FLIGHT DECK, QMV.

+ Solid understanding of both National and Local Networks including Routers, LANS, NNIs, IPs, Central Office & Customer Premises Equipment is essential for optimal success in managing core job steps to ensure due dates and timelines are met.

+ 4+ years related experience with Bachelors

+ 2+ years related experience with Masters

Preferred Qualifications:

+ Knowledge and understanding of the following systems: CONTROL CENTER, OCPM, GLM, CLEC TOOL, EASE, ISE.

+ Understanding of Legacy Network Platforms within Lumen, their Products and Services


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$63980 – $85300 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$67340 – $89780 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$70710 – $94270 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$74070 – $98760 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333287

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Job Posting: JC261278043

Posted On: Jun 14, 2024

Updated On: Jun 21, 2024

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