Delinquent Accounts Agent

at City of Wilmington in Wilmington, Delaware, United States

Job Description


Department: Finance

Salary: “6” $46,483 - $65,077 per year

Affiliation: Local 1102

FLSA: Exempt

Announcement #: 4268005

Posted: 3/5/2024 End: 03/26/2024 at 4:30 P.M.



Performs as the City’s primary collector of delinquent water and sewer customers and property taxpayers.

Responsible for handling of delinquent accounts, processing transactions timely, accurately, and efficiently.

Contacts delinquent accounts and may meet with citizens to review ability to pay and arrange payment schedules.

Documents assignments and citizen contacts to accurately record agreements and facilitate timely follow up payment agreements.

Reviews delinquent reports to monitor payment agreements and select accounts for pursuit.

Performs or supports collection activities such as through personal contacts, court appearances, coordination with other City employees, communications with inside and outside attorneys, and outside collection agencies.

Processes payments as required.

Prepares account history files to document collection efforts and customer payment habits for use in collection actions.

Participates in suggesting collection and payment strategies.

Develops a working knowledge of the Fair Debit Collection Practices Act, bankruptcy laws and the Wilmington City Code.

Performs all related work as assigned or required.



Normal office environment.

Frequently required to sit and use hands to fingers, handle, or operate objects, tools or controls, and reach with hands and arms.

Occasionally required to walk, talk, or hear.

Occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.


Apply on-line at:

Must pass a criminal background investigation, pre-employment physical
Equal Opportunity Employer.


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Job Posting: 1277553

Posted On: Jun 12, 2024

Updated On: Jun 26, 2024

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