Assistant Director for Residential Facilities and Housing Operations

at University of Delaware in Newark, Delaware, United States

Job Description

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University’s Notice of Non-Discrimination can be found at

Job No: 500995



Residence Life & Housing (RLH) plays a key role in furthering the strong residential character of the University of Delaware. RLH focuses on the campus residential as it relates to the student experience and belonging and ensures that programs and operations align with and support Divisional and institutional missions. The residential operation at UD is comprised of over 40 residence halls housing 7,000 students generating over $60 million in annual transactions and welcomes hundreds of visitors during the summer.

Ongoing Maintenance and Yearly Projects

  • Assess building interior conditions and make recommendations for approved annual budget expenditures for furnishings, flooring, and painting.
  • Develop and maintain records of major and minor maintenance which impact future project decisions.
  • Develop processes and provide training to all levels of staff for managing facility emergency issues resulting in displacement of students including actions, budget use, student/parent response, and FREAS follow up.

Facility Relocation Needs:

  • Coordinate and execute Emergency Relocation protocol for students needing temporary housing due to unsafe facility conditions.
  • Develops and implements the primary tracking tool of project timeline for emergency relocations including detailed information which is viewed by multiple staff members.
  • Serve as the primary point of contact for Residence Life & Housing and residence hall students to resolve facility emergencies such as major equipment failure, floods, etc. Coordinate staff response to immediate student needs. Facilitate student relocation to available on-campus space or hotel opportunities when necessary. Serves as on-site responder and coordinator of communications with the various contractor and trades to remedy repairs. Directly engages with students/families on relocation concerns.

Housing Operations:

  • Oversee and coordinate business continuity plans and annual risk assessment reporting to the Office of Risk Management. Liaison with Director of Risk Management on institutional responses for student damage claims caused by facility malfunctions or Environmental Health and Safety concerns.
  • Provide direction for hall opening and closing, and break housing; supervise administrative assistants with corresponding responsibilities. Lead UDPD, Facilities, Grounds, Parking, Project Planning & Delivery, and other multiple institutional units in a coordinated residence hall early check-in, late stay, opening and closing efforts.


  • Bachelor’s degree in engineering, construction management, management or other related discipline and three years post graduate experience working with facility operations.
  • Ability to work independently.
  • Excellent interpersonal, verbal and written communication, and analytical skills.
  • Excellent attention to detail with focus on service to students.
  • Flexible team player with focus on communication across departments.
  • Ability to handle multiple projects concurrently and exhibit strong organizational skills.
  • Work in a higher education setting is preferred.
  • Working knowledge of Windows, Microsoft Project, Microsoft Office (Word and Excel), and AutoCAD is preferred.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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Job Posting: 1277542

Posted On: Jun 12, 2024

Updated On: Jul 12, 2024

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