Loyalty Product Manager

at Fiserv in Wilmington, Delaware, United States

Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Loyalty Product Manager

What does a successful Loyalty Product Manager do at Fiserv?

As a successful Loyalty Product Manager, you will work across all Fiserv businesses applying your Product Management, loyalty experience and client relationship skills to drive the loyalty business forward. You will plan, coordinate and monitor projects while partnering with key business stakeholders, clients and vendors, as we build the future of loyalty programs at Fiserv.

What you will do:

+ Lead processes and advocate for the customer and client while ensuring the success of the business

+ Directly host, plan and execute regular client product loyalty meetings

+ Create solutions for customer-based loyalty problems and insights

+ Proactively communicate to clients on an on-going basis, ensuring transparency while providing leadership and key stakeholders with the information and venues to make effective, timely decisions

+ Serve as a liaison with clients and 3rd parties, ensuring alignment and understanding of key dependencies, goals and priorities

+ Maintain structure and an organized approach to managing multiple initiatives simultaneously, with the ability to proactively identify loyalty issues

What you will need to have:

+ Bachelor’s degree in business administration or related field or equivalent experience

+ 5 + years of experience working in financial institution related Loyalty Programs

+ 3+ years’ experience working in an Agile environment

+ 2+ years of experience in project management or partner management

+ Experience in driving projects within an organization

+ Experience with matrix management of cross-functional processes and teams

What would be great to have:

+ Project Management Professional (PMP) certification

+ Experience in banking (ideally credit card), financial services, and/or software industries

+ Risk and Control Framework creation, implementation, and testing experience

+ Supplier, vendor and/or partner management experience

Perks at work:

+ We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional and financial benefits from day one

+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates and free counseling through our EAP

+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan

+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards

+ Prioritize your health with a variety of medical, dental, vision, life, disability insurance options and a range of well-being resources through our Fuel Your Life program

+ Advance your career with training, development, certification and internal mobility opportunities

+ Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas and elevate careers

Salary Range

$102,400.00 – $172,500.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine’s “World’s Most Admired Companies” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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Job Posting: JC261079953

Posted On: Jun 09, 2024

Updated On: Jun 30, 2024

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