Head of North America Technical Implementations, Director - Treasury & Trade Solutions

at Citigroup in New Castle, Delaware, United States

Job Description

The North America Technical Implementations Head role plays a key role within our Global Client Onboarding team for the Treasury and Trade Solutions (TTS) function within our newly-formed Services business. We are looking for a senior leader to spearhead our North America Client Technical Implementations team, with direct oversight of our teams supporting our business in the region who are based in US, Canada, Colombia, and India.

The primary role of the Technical Implementations team is to work with a wide range of corporate and financial institution clients, many of which are household names, to help enable their day-to-day banking needs across a broad range of products. Our team helps clients to access these products and services digitally, setting up interfaces between our client’s systems and Citi, utilizing our award-winning digital banking suite of products – CitiConnect API, CitiConnect for Files, SWIFT, and CitiDirect, as well as ourSpring by Citi offering which is at the heart of our merchant services and eCommerce business.


In this senior leadership position, you will be responsible for:

+ Directly managing a cross-regional team, ensuring delivery against the team’s business goals for client execution, productivity, and performance

+ Creating and executing a strategic vision for the team primarily focused on improved client experience and positive impact to our key performance indicators (KPIs)

+ Driving change and having a continuous improvement mindset, seeking to improve processes and support our global team through product enhancements and transformation initiatives

+ Coaching and mentoring your management team and selected high-potential talent within your organisation to nurture the next generation of leaders

+ Taking a clear leadership role in supplying clients the best experience possible, and when things don’t always go to plan, leading from the front on escalations and helping your team overcome any barriers to best-execution

+ Partnering with senior leaders from our Sales, Product and Technology partners so that as one, we help deliver the best technical client onboarding experiences for our clients

+ Managing vendors directly to oversee the performance of services provided by our chosen partners


We are very open-minded and like to encourage applicants from a diverse range of backgrounds, but there are some key skills and experiences we will be looking for you to showcase to us:

+ Strategic thinker and executer – we aren’t just looking for ‘ideas’ we need someone who can execute their strategy and vision for the team and turn it in to reality

+ People management – this is a senior leadership role, responsible for large teams across the globe. You need to have managed people before and ideally been a manager-of-managers

+ Great communicator – you must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally, including managing client communications directly where needed

+ Technical acumen – you don’t need to be from a technology background, but you need to be comfortable diving into technical discussions, understanding technical documentation, and solving technical problems. You need to be happy getting into the detail to help your teams solve challenges, and should be comfortable talking about file/host-to-host and API integrations

+ Bonus points if you have any of these skills / experiences: ISO20022/XML, NACHA, various connectivity protocols such as SFTP, SWIFT FileAct – a familiarity with the message formats especially in the payments domain, and general knowledge of treasury and cash management (payments, receivables, digital banking, eCommerce)

+ A good understanding of the industry, direct competitors’ products and services is important in order to contribute directly to the commercial objectives of the business


+ Bachelors/University degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What’s in it For You?

You will touch a wide range of products and get to interface with a great network of talented individuals across multiple functions (Product, Sales, Technology, and Operations) and geographies (we are present in over 90 countries!) – so this is a role that can open a lot of doors in terms of onwards career opportunities. We are big believers in mobility and pushing people forwards in their careers.

We also provide a lot of flexibility – there is no ‘clock-in’, ‘clock-out’ we let people manage their work around their lives and currently have a hybrid approach to office presence (3 days in the office, 2 days working from home). Other key benefits include:

+ Live Well, Stay Healthy – Citi provide programs and services for your physical and mental well-being, including private healthcare.

+ Paid Parental Leave – We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families.

+ Save Well, For Now and Your Future – We empower our employees to manage their financial well-being and help them plan for the future with our pension scheme.

+ Keep Learning – Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge.

+ Be Well, Take Time Off – We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

+ Support Your Community – We offer our employees resources and tools to volunteer in the communicates in which they live and work.

So now that you have read a bit about Citi, the role, what we are looking for and the benefits you will get – if it still sounds good click to apply today! We look forward to hearing from you.

Job Family Group:


Job Family:

Technical & Network Build

Time Type:

Full time

Primary Location:

New Castle Delaware United States

Primary Location Full Time Salary Range:

$200,000.00 – $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jun 12, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

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Job Posting: JC261035153

Posted On: Jun 08, 2024

Updated On: Jun 26, 2024

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