Social Services Technician

at (OMB) Office of Mang. and Budget State of Delaware in Georgetown, Delaware, United States

Job Description

The incumbent in this position provides direct first-point-of-contact through telephone or face-to-face interactions with the public, new applicants, and recipients for all needs-based benefits issued by the Division: Food Supplement Benefits, Medicaid, S-CHIP, Subsidized Child Care, State Funded General Assistance, and Temporary Assistance to Needy Families. The incumbent performs and monitors all reception desk activities such as intake and general log sheets, answering the phone, greeting those walking into the center, managing correspondence, and appointments for social work staff. The incumbent determines services needed and triages the callers and the walk-ins. The incumbent scans and files documents into the DSS document imaging system. The incumbent will at times have to re-direct clients to services not provided by DSS and make the proper outside referrals.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Distributes program benefits/resources to eligible clients.
  • Distributes forms, brochures, fact sheets and other related information.
  • Completes or assist clients in completing preliminary information and reviews forms for completeness.
  • Provides routine information regarding programs.
  • Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
  • Gathers routine information according to a standard format for use in determining eligibility of benefits.
  • Conducts follow up activities on clients as assigned.
  • Refers clients/cases to appropriate agency for additional resources.
  • May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
  • Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
  • Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.
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Job Posting: 1276271

Posted On: Jun 07, 2024

Updated On: Jul 07, 2024

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