Help Desk Analyst III

at Robert Half in Wilmington, Delaware, United States

Job Description


Our client is in need of a highly qualified Help Desk Analyst for day-to-day management of Contract Lifecycle Management (CLM) mailbox and other CLM related activities for in-house Pharma. Legal team. Looking for an individual with an ability to assist in organizing and managing the current state with the understanding that a more efficient future state is on the horizon. The emphasis here is organizing and managing the current state to provide knowledge, data, and facts on current state to aid in the development of the future state.

Daily tasks:

- Working knowledge of Contract Lifecycle Management System/application. Specifically knowledgeable on Conga (Salesforce platform) and DocuSign.

- Mailbox management

- Categorization of requests by type

- Ticketing of requests in Service Now

- Working with IT to facilitate and manage requests

- Liaising with the Business, IT, external partners, and Legal Ops as Point of Contact for managing outstanding requests, tracking and keeping individuals posted on status

- Ability to triage, conduct meetings, and gather requirements in relation to requests, before conducting any work

- End user question liaison – knows how to respond to questions or direct to appropriate individuals within Legal, IT or elsewhere

- Point of Contact for new employee onboarding

- Data and Metadata understanding

- Works closely with Director Contracts Management & Legal Affairs, daily and IT


Microsoft, Computer Hardware, Deskside Support, Desktop Hardware, ServiceNow Platform


- Project and Service management

- Database administration

- Ability to take direction and then work independently

- Ability to act as liaison between Legal and IT on behalf of management

- Self-motivated, team player, and detail oriented

- Dependable time management skills

- Positive and constructive attitude

- Comfortable asking challenging questions and pressure testing ideas

- Excellent communication (oral & written) skills

- Knows when to seek assistance

- Ability to learn, follow and help further define business processes

- Ability to deal with a variety of variables

- Ability to prioritize

- Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form

- Knowledgeable in or prior support of an in-house Legal team useful. Pharma knowledge helpful but not required.

- Knowledgeable or has an understanding of SOX requirements, controls and processes

- Conga Salesforce knowledge, technology savvy, knowledgeable in Microsoft Office Applications

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .

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Job Posting: JC260171649

Posted On: May 22, 2024

Updated On: Jun 07, 2024

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