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Customer Service Representative (Logistics)

at YOH Services LLC in Claymont, Delaware, United States

Job Description

Customer Service Representative (Logistics)

Category: 
 
Call Centre & Customer Service

Employment Type: 
 
Contract

Reference:  
 
BH-373626-1

CONTRACT POSITION - W2
POSSIBLE HYBRID WORK SCHEDULE
PAY RANGE UP TO $23.75 PER HOUR (DEPENDING ON EXPERIENCE LEVEL)

Customer Service Representative (Reverse Logistics) 
 needed in Wilmington, Delaware 19808  
 for a long-term contract 
 opportunity with Yoh's client.

The Big Picture - Top Skills You Should Possess:
Call Center
Pre-sales/Post-sales support
Reverse logistics
Order fulfillment
SAP required 
 
 What You'll Be Doing:
As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and/or post-sales support to benefit customers in areas such as reverse logistics, trade-in/buyback quotes, problem return resolution, packaging ordering, and shipping.
Manages and coordinates the end-to-end return logistics customer experience (from order to de-installation) by applying broad knowledge of customer situations, company processes, and instrument requirements related to reverse logistics and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
May identify and follow up on business opportunities.
Coordinate and manage transactional CPO Trade in/Buyback (TIBB) and Rental activities between organizations including Customers, Field Sales, Customer Support Organization, Field Repair Center, Logistics, Order Management, Customer Operations Center, and CPO Operations.
Coordinate and manage trade-in and rental returns processes with the COpC, CPO Business Development Engineer, and sales.
Support the development of business processes in support of CPO-focused operational initiatives.
Open to a hybrid work schedule once training is in place and job performance meets acceptable levels. 
 
 What You Need to Bring to the Table:
Bachelors or Masters Degree or University Degree or combination of education and business experience in managing business processes.
Knowledge of company's quoting, order entry, and order fulfillment processes.
Experience in working in an environment with interruptions and multiple changing priorities.
Good planning and organization skills.
Customer oriented (both internally and externally).
Experience scheduling service calls is highly desired.
Knowledge of SAP/CRM is a must.
Strong communication skills and ability to work with various cultures.
Proficient in English.
Comfortable working through complex business models.
A team player, customer-centric, and self-motivated. 
 
 What's In It For You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.
Medical, Dental & Vision Benefits
401K Retirement Saving Plan
Life & Disability Insurance
Direct Deposit & weekly ePayroll
Employee Discount Programs 
 
 Opportunity is Calling!

Apply Now for the Customer Service Representative (Reverse Logistics) position in Wilmington, Delaware 19808 on a long-term contract opportunity with Yoh's client.

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit  https://www.yoh.com/applicants-with-disabilities 
 
 to contact us if you are an individual with a disability and require accommodation in the application process.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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Job Posting: 1270833

Posted On: May 19, 2024

Updated On: May 26, 2024

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