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Sales and Service Specialist (Multi-Site)

at Fulton Financial Corporation in Middletown, Delaware, United States

Job Description

Sales and Service Specialist (Multi-Site)
Job Locations

US-DE-Middletown | US-MD-Elkton | US-DE-Middletown | US-DE-Wilmington | US-DE-Newark | US-DE-Wilmington

 


Requisition ID 
2024-20184  

 Location Name  
Middletown  

 County  
New Castle  

Category 
Retail/Branch Banking - Delaware  

Position Type (Portal Searching) 
Full-Time  

FLSA Status 
Non-Exempt
Value Proposition

 

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

 


Overview

 

This is a full-time career opportunity (approximately 40 hours per week) based out of our Bear market in Delaware. Requires flexibility to travel to various financial centers in the market as needed. Must be available to be scheduled around branch operation hours in assigned market (no Sundays).
Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals. Time spent in various aspects of this universal role will vary depending upon Financial Center traffic and customer needs. Responsible for traveling to various financial centers as assigned. Schedule and location may vary from day to day.

 


Responsibilities

 

Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
Provide ongoing support to customers regarding products and services. Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

 


Qualifications


Education
High School Diploma or equivalent. (Required)Experience
1 or more years customer service or sales experience. (Required)
6 to 12 months cash handling experience. (Preferred)

 

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

 


Pay Transparency

 

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
The hourly rate for this position is $17.75 - $24.18.

 


Benefits

 

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock... For full info follow application link.

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Job Posting: 1270821

Posted On: May 19, 2024

Updated On: May 19, 2024

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