Operations Engineering Director

at American Express in Dover, Delaware, United States

Job Description


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

As an Operations Engineering Director in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role is critical in delivery of all Mission Control functions to service the full stack of Amex enterprise solutions. Key responsibilities may include:

How will you make an impact in this role?

+ Directing a team of engineers encouraging resolution of issues while minimizing escalations required and ensuring timely communications.

+ Maintain/ build strong, proactive relationships with our Amex Business and Technology partners.

+ Evolve Mission Control capabilities, identifying automation, self-healing opportunities.

+ Implement self-healing and automation solutions enabling efficient delivery of Mission Control services.

+ Partner with Mission Control technology onboarding to acquire knowledge and ensure appropriate knowledge transfer occurs with the Mission Control Operations Engineers.

Minimum Qualifications

+ University Degree or equivalent experience in computer science, computer science engineering, or related field. Significant years of successful engineering and deployment of enterprise-grade technology assets sophisticated product environment.

+ Prior relevant Technology and business/industry work experience including architecture design and deployment, systems life cycle management and infrastructure planning and operations.

+ Leadership experience in leading multiple, large, multi-functional teams or projects.

+ Demonstrated ability to maintain/ develop strong working relationships and ongoing partnerships.

+ Understand End to End event flow, upstream and downstream dependencies.

+ Hands-on coding experience with different technology products or programming languages (e.g. JavaScript, ES6, React, node.js, Typescript, Webpack, etc.)

+ Ability to setup and configure observability solutions (APM tools, auto alerting, incident routing)

+ Experience working with monitoring tools – application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.

+ Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.

+ Proficient verbal and written communication skills.

+ Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude

Preferred Qualifications

+ In-depth knowledge of the Amex technology stack.

+ Experience developing roadmaps and staffing forecasts.

+ Experience leading knowledge transfer, training and job shadowing activities.

+ DevOps knowledge for highly available IT infrastructure

+ Demonstrated success with automation development.

+ Familiar with Agile or other rapid application development methods.

+ Experience with continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC)

+ Hands-on expertise with application design, software development and automated testing.

+ Knowledge of relevant business domain (such as banking and payments technologies)


Salary Range: $145,000.00 to $230,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Technologies

Primary Location: United States

Schedule Full-time

Req ID: 24008286

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Job Posting: JC260114460

Posted On: May 19, 2024

Updated On: May 26, 2024

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