Custom Network Engineering Director

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director, Engineering for the Custom Network organization will lead the solution design, alignment, and engineering components of the custom build solutions for the National team. As a key member of the Lumen custom network national leadership team, this role will drive excellence in solution alignment, ensuring product operational readiness and providing critical engineering support.

The Main Responsibilities

Solution Alignment

+ Collaborate with cross-functional and regional teams to align engineering efforts with overall business goals.

+ Define and communicate the technical vision for custom network solutions.

+ Ensure that engineering projects contribute to the success of the organization’s strategic objectives.

Product Operational Readiness

+ Oversee the operational aspects of custom network product development, deployment, and maintenance for the National team.

+ Work closely with product managers, quality assurance, and operations teams to ensure seamless product launches.

+ Develop and implement processes for monitoring and maintaining product health post-launch.

Engineering Support

+ Provide leadership and mentorship to engineering teams.

+ Foster a culture of innovation, collaboration, and continuous improvement.

+ Address technical challenges, resolve bottlenecks, and facilitate efficient execution of engineering projects.

Solution Design

+ Lead the design and architecture of custom network solutions.

+ Evaluate technical feasibility, scalability, and performance of proposed solutions.

+ Collaborate with architects and engineers to create robust and scalable systems.

What We Look For in a Candidate

+ 10+ years of relevant experience with 3+ years of leadership experience

+ 3+ years of experience in engineering leadership roles, preferably in custom network domains

+ Strong understanding of software development methodologies, agile practices, and DevOps principles

+ Results orientation with a demonstrated track record of success

+ Strong business acumen and strategic thinking skills

+ Strong communication, presentation, and stakeholder management skills with the ability to articulate information clearly

+ Ability to influence and collaborate across all levels of the organization

+ Demonstrated ability to thrive in a fast-paced, dynamic, and changing environment, with agility, resilience, and a customer-centric mindset


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$128,310 – $171,080 in these states: AR ID KY LA ME MS NE SC SD

$135,060 – $180,080 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$141,820 – $189,090 in these states: CO HI MI MN NC NH NV OR RI

$148,570 – $198,090 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333715

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline


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Job Posting: JC259975929

Posted On: May 17, 2024

Updated On: Jun 03, 2024

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