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LC Field Application Engineer

at Agilent Technologies, Inc in Wilmington, Delaware, United States

Job Description

Job Description
To support our customers' success with Agilent hardware and software we are looking for an enthusiastic person to join our Professional Services consulting team. You will join a professional team of Field Application Engineers who support customers in the United States and Canada. You will be responsible for educating customers on the entire Agilent portfolio of LC hardware and software and help them develop solutions to their specific application and analytical needs.

Duties will include:

Providing our customers post-sales technical and application support on Agilent's LC and associated detectors

Delivering customized training and application support both remotely and at customer sites

Working closely with Sales, Pre-sales application engineers and Product Specialists to understand customer needs and drive the consulting business

Supporting our Field Service Engineers at escalations where application expertise helps provide a solution to the problem

Happy to travel throughout North America, a minimum of 3 weeks a month

Additional responsibilities:

Contributing to the effective and expedient resolution of customer problems

Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness

Mentoring peers, colleagues and partners to drive workflow and application expertise

Understanding the needs of customers working in regulated environments

Leading the delivery of integrated multiple technology solutions

Solving complex, high impact system/application engineering services problems in environmental, chemical, food and pharma

#LI-TH1

Qualifications

Bachelor's or Master's Degree or PhD in chemistry/biochemistry or other life-science discipline

4+ years of work experience with Agilent's LC solutions with a deep understanding of workflows and complex applications

Expertise with GPC/SEC, associated detectors and software add-ons is a plus

Requires in-depth knowledge and experience in application implementation and troubleshooting and ability to work independently

Must be willing to travel extensively throughout the U.S. and Canada- 75% time

Candidate must be within one hour of a major metropolitan airport

Excellent verbal, written, and presentation communications skills

Drive, energy, and self-motivation

Confidence to work independently and as part of a team

Ability to learn new technologies on your own

Proficiency in the use of Microsoft Office Suite

Available for flexible work schedule and 75% business travel

GEO LOCATION - Must be located in the lower 48 - US within 1 hour of a major metropolitan airport

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Option to Work RemoteYes
Travel Required75% of the Time
ShiftDay
DurationNo End Date
Job FunctionServices & Support

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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Job Posting: 1269273

Posted On: May 15, 2024

Updated On: May 27, 2024

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