Manager of Patient Financial Services - Hybrid

at Robert Half in Wilmington, Delaware, United States

Job Description



Salary 70,000 – 80,000Year

Epic and HFMA certification is preferred

Prior EPIC Experience required

Reporting to Senior Leadership, the Manager of Patient Financial Services plays a critical role in overseeing the efficient day-to-day operations of accounts receivable management, cash management, payment posting, refund processing, and customer service inquiries related to services provided.

This position is responsible for implementing and monitoring productivity standards, resolving issues, managing denials and appeals, reporting on payer performance, and ensuring adherence to policies and procedures. The Manager also supervises the reconciliation of payments, monitors refund requests, and addresses escalated patient concerns. Additionally, this role involves collaboration with external collection agencies for optimal cash collection and denial management.


- Requires a bachelor’s degree in business, Finance, or a related field or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work.


- Must have a minimum of five years of progressively responsible healthcare collection, denials, and recovery services experience, demonstrating a strong understanding of the required knowledge, skills, and abilities.

- Requires prior supervisor management experience, preferably within Patient Financial Services.


Certification Licensure:

Knowledge, Skills, and Abilities:

- Must demonstrate success in the ability to lead others as well as lead projects by projecting a positive attitude and possess the ability to motivate a team.

- Requires a working knowledge of the principles, fundamentals and systems specific to the department impacting the revenue cycle workflow and the principles and fundamentals related to budgeting, accounting, record keeping and business writing.

- Requires knowledge of all aspects of payer reimbursement, including Medicare, AHCCCS, commercial, managed care, worker’s compensation, and self-pay.

- Must be familiar with health care billing and collection, general knowledge of medical records and coding compliance, Fair Debt Collection Practices Act, and legal compliance.

- Epic experience and advanced knowledge of Microsoft Office including data analytics within both Access and Excel is preferred.

- Requires excellent patient service and interpersonal skills and demonstrates leadership skills to interact regularly with leadership and staff.

- Requires analytical ability to complete high-level problem-solving development and provide direction in the implementation of short and long-term departmental goals.

- Requires up-to-date knowledge and understanding of Federal compliance and OIG initiatives that impact the healthcare industry.

- Requires understanding of current and future trends/practice in area of responsibility.

- Requires knowledge of information systems and software used in area of responsibility and of equipment used in performing assigned duties.

- Must have a working knowledge of healthcare accounts receivable management concepts, including in-depth knowledge of the state reimbursement and regulatory environment to ensure compliance with state regulations regarding patient and insurance billing issues.

- Requires an understanding of current and future trends/practices in responsibility. Requires knowledge of general administrative procedures such as payroll, vendor management, and purchasing.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .

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Job Posting: JC259743876

Posted On: May 12, 2024

Updated On: Jun 20, 2024

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