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Senior Customer Solutions Engineer (MultiValue)

at Rocket Software in Dover, Delaware, United States

Job Description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States.

The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s customers by

:- Delivering services that allow for successful post-sales deployment of Rocket products.

- Solving real problems for, and delivering real value to, our customers and partners – every day.

- Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation.

- Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other.

- Bridging the gap in understanding between legacy development technologies and modern technologies for our customers.

This role will be in our MultiValue (MV) Professional Services team who work on customer engagements that involve migrating platforms, transaction journaling, emulation settings, replication assistance and other administrative tasks with our MV products.

Essential Duties and Responsibilities:

+ Provide exceptional value-driven services to customers.

+ Builds upon established solution delivery techniques to help drive continual improvement.

+ Establishes credibility as a Rocket product expert with all audience levels.

+ Mentors and teaches junior consultants on product implementation strategies.

+ Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers.

+ Drafts customer and internal training materials on our products

+ Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively.

+ Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget.

+ Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer.

+ Guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products.

+ Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity.

+ Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.

+ Committed to Rocket’s core values of empathy, humanity, trust and love.

Experience required:

+ 8+ years in related Information Technology position involving UniData or UniVerse (U2)

+ Excellent grasp on using UNIX vi editor and U2’s AE or ED editors

+ Familiarity with essential UNIX commands to list, view, find and identify files, filesystems , OS version and configuration

Advanced technical hands-on experience including:

+ UniData and UniVerse (U2) configuration and file structure

+ Excellent working knowledge of underlying operating systems (Windows/Linux/AIX)

+ Scripting experience in Windows/Linux/AIX

+ Integration of web applications with MultiValue database using modern approach, ie: RESTful, SOAP

+ Experience programming in MultiValue (PICK) Basic Language, specifically with Universe, UniData.Working knowledge of D3 or Reality is a plus.

+ OOP experience in any language is a plus

+ Must be self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations.

+ Critical thinking, analytical and problem solving

+ Problem determination, diagnosis, identification, testing, and resolution

+ Relationship management

+ Excellent written and verbal communication

Excellent interpersonal skills:

+ Must be self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations.

+ Critical thinking, analytical and problem solving abilities

+ Problem determination, diagnosis, identification, testing, and resolution

+ Relationship management

Preferred Qualifications:

+ 5+ years in customer facing Consulting environment

+ Knowledge using the following software is a plus: Jira, GIT, Salesforce

+ Bonus: Knowledge of DEVOPS implementation, SDLC, RESTful services, HTML, Java, C++, C#, Python, or other development language. Front end development experience using any JavaScript framework (Vue.js, Angular, React, Node or other).

Education:

Bachelor’s Degree, or equivalent experience

Travel Requirements:

less than 20%

The base salary range for this role is $85,820.00 – $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

Healthcare coverage options to fit you (and your family’s) needs

Retirement savings, with matching contributions by Rocket Software

Life and disability coverage

Leadership and skills training opportunities

Two paid work days for off-site training

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

\#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

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Job Posting: JC259639030

Posted On: May 10, 2024

Updated On: Jun 06, 2024

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