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Specialized Analytics Group Manager

at Citibank, N.A. in Wilmington, Delaware, United States

Job Description

Citibank, N.A. seeks a Specialized Analytics Lead Analyst for its Wilmington, Delaware location.

Duties: Implement a robust Sales Effectiveness automation framework (including on-boarding, Sales campaign effectiveness, Campaign Management and Sales & Service Operations) to gain scale and promote expansion of US Citigold WM Sales coverage. Lead a team of talented individuals to create partnerships with US Citigold Wealth Management business (Sales & Services) and related support areas (Chief Operating Office, Business Planning & Analysis, Finance) to implement analytical initiatives that support the Wealth business growth. It will also manage interactions with Global Wealth, ICG/CPB client analytics, WM Sales and WM Risk & Control teams. Conduct financial and statistical analyses to drive consumer engagement and business insights and strategies. Develop strategy recommendations based on multiple factors including in-depth customer analytics, financial impact forecasting, and the competitive landscape. Create analytical framework to evaluate Wealth Management Sales structure, develop and track Sales performance, Sales capacity, Sales coverage models to dictate Sales meritocracy, and promote coaching and development opportunities. Design, generate, and implement automated standard reports to provide Management Information Systems (MIS) support to the business and to cross-functional areas, including vintage and volume analysis, productivity dashboards, and initiative tracking. Develop advanced analytics frameworks to analyze the outbound telemarketing campaigns of the Wealth Management sales, in order to identify and optimize key performance drivers and profitability levels. Drive process improvement initiatives to increase productivity, facilitate tracking, and ensure efficiencies are created around the processes supported by the role. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

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Job Posting: 1267418

Posted On: May 09, 2024

Updated On: May 09, 2024

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