Junior Desktop Support Analyst

at Robert Half in Newark, Delaware, United States

Job Description


We are in the market for a Desktop Support Analyst to join our team in Newark, Delaware. The role primarily involves providing technical assistance to our in-house team, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop computing within the company. This role offers a contract to hire employment opportunity.



- Provide on-site analysis, diagnosis, and resolution of basic to intermediate desktop problems for end users.

- Implement corrective solutions, including off-site repair for remote users as required.

- Handle the lifting of equipment weighing between 11-25 lbs.

- Build, configure, upgrade, and troubleshoot desktop computer systems.

- Create and review support tickets to move, change, install, report, or remove computers, printers, monitors or data communications equipment such as modems, cables, and wires.

- Collaborate with LAN technicians/network admins to ensure efficient operation of the desktop computing environment.

- Manage helpdesk support tickets, follow up, and close them in a timely manner.

- Provide efficient and prompt customer service support.

- Assist in troubleshooting hardware and software support issues with wireless access and desk and/or mobile phones.

- Assist staff with proper inventory of all office IT equipment and software licenses.

- Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.

The role requires skills in Basic Troubleshooting, Desktop Hardware, and Hardware Troubleshooting.




- Possess strong skills in basic troubleshooting

- Proficient in handling desktop hardware

- Demonstrated capability in hardware troubleshooting

- Able to provide technical support and resolve IT issues

- Knowledge of desktop operating systems and software applications

- Familiarity with network systems and servers

- Excellent communication and interpersonal skills

- Ability to work independently and in a team

- Strong problem-solving capabilities

- Proven ability to manage and prioritize multiple tasks

- Commitment to continuous professional development and learning

- Exceptional customer service skills.

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .

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Job Posting: JC259462486

Posted On: May 08, 2024

Updated On: Jun 08, 2024

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