Senior Lead Program Manager

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Program Manager is a strategic position within the Business Operations team for the commercial organization. The Sr. Lead Program Manager is responsible for developing new plans and managing implementation activities for large complex projects and programs that improve sales and revenue, reduce costs, streamline operations, or enhance service to the Lumen business and customers. Collaborates with cross-functional business, finance, and product teams to solve problems and implement new solutions, while building trust and loyalty across the teams.


This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

+ Leads stakeholders to determine program objectives and execute on deliverables, progress against KPIs, risk/issue management, dependency resolution, scope and timing; works with cross-functional groups across the business.

+ Analyze program metrics and lead stakeholders in recommendations on how to start, stop and pivot work to drive outcomes.

+ Responsible for building and maintaining business relationships, which includes working with all levels and organizations

+ Anticipates and actively seeks opportunities to transform the business, eliminate costs through these efforts, make solution recommendations, and provide consistent feedback on improvement opportunities related to current business process.

+ Responsible for identifying and coordinating resource needs within multiple departments and lines of business.

+ Identify/analyze process risks and inefficiencies; actively seeks opportunities to transform the business and eliminate costs through these efforts.

What We Look For in a Candidate

+ Bachelor’s degree or equivalent education and 6+ years related experience

+ Experience leading complex projects and/or technology programs in the technology industry

+ Excellent written and verbal communication skills, and presentation skills

+ Ability to work well under pressure and manage time effectively, in a constantly changing environment

+ Ability to communicate effectively across all levels of the organization, including driving action among VP+ groups.

+ Ability to take initiative to develop new strategies and outside-the-box ideas

Preferred Qualifications

+ Formal recognized project and/or Agile certification requirements (e.g. CPO, CSM, PMI, PMP)

+ Experience working with financial modeling and reporting


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$94420 – $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 – $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 – $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 – $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333481

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Job Posting: JC259331795

Posted On: May 04, 2024

Updated On: Jun 12, 2024

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