Loan Operations Quality Control -AVP (Hybrid)

at Citigroup in New Castle, Delaware, United States

Job Description

Candidate will be responsible for managing North American Loan Operations Quality Control for one or more high risk processes, such as payments, pricing, invoicing, onboarding, or reporting. This is a newly established function which provides in process (pre-completion) reviews and approvals for selected processes through a risk based approach.

Key Responsibilities:

This role is for a Quality Control Operations Lead, who will look after the following:

+ Manage the daily workflow of ‘in process’ quality control requests for one or more high risk functions

+ Complete in depth reviews of in process transactions to ensure the highest level of accuracy

+ Identify potential errors for discussion and review real time prior to completion of the transaction

+ Serve as a subject matter expert in the designated high risk functions, providing expertise to the team more broadly as needed

+ Support end to end lifecycle controls and thinking, challenging existing processes to improve as needed

+ Ensure timely reviews of all requests to maintain service levels to the business and external counterparties

+ Follow-up on the timely remediation of errors and observations identified

+ Manage the daily, weekly, monthly reporting metrics

+ Develop and implement timely action plans as needed

+ Build partnerships with key functional owners to find solutions and encourage open dialogue and innovation

+ Partner with other quality related functions to identify and implement best practices


+ A proven track record with at least 5+ years of financial Operations experience

+ Experience and knowledge of end to end Institutional banking loan cycleand solid understanding of direct/indirect lending products and practices

+ Knowledge of lending platforms like Loan IQ, ACBS

+ Exposure in reviewing credit agreements

+ Payments / reconciliation cycle experience

+ Regulatory concepts and other key areas of risk within the operations and data environments

+ Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations

+ Ability to perform reviews or processes and identify issues/ gaps.


+ Ability to manage control practices demonstrating a risk-based approach

+ Exhibit strong written and verbal communication skills.

+ Possess the ability to work with various levels of management and build and maintain effective working relationships

+ Strong influence/negotiation skills.

+ Ability to proficiently use MS Office products, particularly Excel and PowerPoint


+ 0-3 years of experience

+ A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience

+ Basic knowledge of Business Processes, Systems and Tools used in the Loan Process

+ Demonstrate understanding of Loan Processes, Procedures, Products and Services

+ General awareness of managing, preparing, and reviewing loan documentation

+ Able to identify, mitigate, manage, resolve, and escalate risks and issues

+ Awareness of risk types, policies and control measures and processes

+ Comply with applicable laws, rules, and regulations, and adhering to Policies


+ Bachelor’s/University degree or equivalent experience

Job Family Group:

Operations – Transaction Services

Job Family:

Loan Documentation and Processing

Time Type:

Full time

Primary Location:

New Castle Delaware United States

Primary Location Full Time Salary Range:

$78,080.00 – $117,120.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 13, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement (\EEO\Supplement\Final\JRF\QA\508c.pdf) .

View the EEO Policy Statement (\aa\policy.pdf) .

View the Pay Transparency Posting (\%20English\formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Job Posting: JC258910326

Posted On: Apr 26, 2024

Updated On: Jun 14, 2024

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