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Guest Service Agent (PT)

at JLL in Wilmington, Delaware, United States

Job Description

Job Responsibilities
Assist with building access badges

Building/Campus/Area information center

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Workplace services include but are not limited to mailroom, janitorial, parking, badging, conference rooms, luggage storage and lost & found.

Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.

Organizes and maintains lobby / front desk areas

Works collaboratively within the facility management and transportation team

Anticipates and responds to Client's needs and concerns

Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations

Strive to continually improve experience service performance

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Additional job duties, as requested

Ensuring Exceptional Service
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Conference Services, Projects, etc.)

Assists with third party vendor relationships and service partners to provide maximum service delivery

Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

Builds meaningful lasting relationships with Client employees and guests

Visibly engaged and well known in the workplace; spending time every day welcoming employees in the lobbies, with particular focus on meaningful eye contact and gestures

Receives and responds to all requests or issues in a timely manner, including a personal follow up to Client employees to ensure questions / requests are answered

Identify potential risks and escalate, as appropriate, to ensure no security incident or disruption to Client's operations occur

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Assistance and flexibility with Client events as needed to ensure flawless delivery

Provide administrative and operational excellence for soft services

Perform additional job duties, as requested

Qualifications
High school diploma or general education degree (GED) preferred

1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.

Exceptional customer service skills and professionalism with a passion for hospitality.

Ability to manage multiple priorities and deliver results in a fast-paced environment.

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Ability to work independently - strong prioritization and time management skills.

Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable.

Track record of initiative, integrity and good judgment.

Excellent verbal and written communication skills with the ability to communicate professionally.

Excellent organizational skills andprocess management.

Ability to adapt to new devices, technology, and applications.

Proficient skills in Google Suite

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

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Job Posting: 1261779

Posted On: Apr 20, 2024

Updated On: Apr 25, 2024

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