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ServiceNow Technical Consultant - Predictive Intelligence - R2385_0-7013

at Computer Aid, Inc in Dover, Delaware, United States

Job Description

ServiceNow Technical Consultant - Predictive Intelligence
Req number:
R2385
Employment type:
Full time
Worksite flexibility:
Remote
Job Summary
As the ServiceNow Technical Consultant you will specialize in Predictive Intelligence to deliver solutions to our client.
Job Description

We are looking for a ServiceNow Technical Consultant to specialize in Predictive Intelligence. This position will be a full-time 6 month contract and remote.

What You'll Do
  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
  • Deliver a high level of knowledge and customer service within the ITSM Suite
  • Explain the offerings available with the ServiceNow ITSM Suite
  • Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
  • Implement Virtual Agent and Predictive Intelligence processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  • Apply Agile software development practices for customizations to the platform and applications
  • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  • Effectively manage and execute high level tasks assigned via 'stories'
  • Assists junior analysts through project(s) lifecycles
  • Manages work against an often demanding timeline
  • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
  • Flexible and has the ability to manage multiple projects concurrently

What You'll Need

Required:
  • Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
  • 5+ years of ServiceNow Development
  • Virtual Agent and Predictive Intelligence experience
  • Background in either software development or IT Service management
  • Understanding of ITIL concepts and IT Service Management practices
  • Understanding of Agile based approach to software development
  • Effective communication skills via verbal and non-verbal methods
  • Strong attention to detail
  • Problem solving ability

Preferred:
  • ServiceNow Admin (or higher) certifications
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist
  • ITIL certification

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
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Job Posting: 1261249

Posted On: Apr 19, 2024

Updated On: May 19, 2024

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