Business Manager - BIS

at City National Bank in Newark, Delaware, United States

Job Description



The Business Manager for Banking and Investment Services will report to the Head of Payments Innovation & Delivery (I&D) and will directly support the agenda for the Head of Banking and Investment Services, a sizeable organization that support core service and operations functions across all of City National Bank. Responsibilities are multi-faceted and will include managing delivery and execution plans against payments initiatives, regulatory remediation efforts, operational excellence priorities, expense reduction, vendor rationalization, capital management, executive sponsored program reporting, and location strategy. Other responsibilities will also include the creation of executive level communication (c-suite) and strategic pro-active planning against executive agendas spanning business and people agendas. Expertise with PowerPoint and executive communication (written and oral) is a must.

What you will do

+ Manages several projects / programs of varying size and complexity concurrently and consults with all levels of management which may require coordinating activities across multiple departments and/or divisions

+ Creation of executive level communication (c-suite) across a variety of topics, initiatives and focus items

+ Strategic pro-active planning against executive agendas spanning both business and people agendas

+ Provide direct support to both the head of Head of Innovation & Delivery as well as the Head of Banking and Investment ServicesParticipates in meeting activities to identify project goals and gain consensus on project steps, schedule and implementation procedures; fosters cooperation and involvement of support team

+ Leads Solution selection and implementation which impacts critical Bank units

+ Interviews colleagues/client to identify and analyze needs; develops project plan and provides input to recommendations for request/problem resolution

+ Establishes and maintains performance metrics to measure program success

+ Manages risk by ensuring reviews and sign offs from appropriate stakeholders

+ Works cross-functionally with technical, business, and compliance counterparts


+ Bachelor’s Degree or equivalent

+ 3+ years of Project management experience

+ 3+ years of Experience supporting electronic and physical payments

+ 3+ years of Experience building process designs

Skills and Knowledge


Starting base salary: $92,114 – $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

To be considered for this position you must meet at least these basic qualifications**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks ( .


City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’


We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.



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Job Posting: JC258498603

Posted On: Apr 18, 2024

Updated On: May 27, 2024

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