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Maintenance Technician

at Acara Solutions in New Castle, Delaware, United States

Job Description

Description

Acara Solutions has an opening for a Maintenance Technician for Alstom Transportation in New Castle, DE.
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Primary Responsibilities:
Maintain inventory, orders, and purchases.
Collect customer requests and data
Create tickets for Level 2 Support
Updates information on parts and supplier
Software License management & Inventory
1st Level Troubleshooting & IT Support
Creates periodic IT Health and Performance reports
Participates in urgent Corrective Maintenance activities to restore service
Perform all routine hardware checks and routine maintenance.
Updates Preventative Maintenance schedules according to historical data and deployment of software
Documents IT maintenance plans & procedures
Updates and maintains IT test plans
Participates in system troubleshooting
Installs, Updates & Maintains all software, firmware, hardware, configuration settings when remote support requires direct local action
Performs hands-on component replacement or manipulation work
Capable of following and executing written IT procedures.
Monitors/retrieves logs from servers and workstations upon request by the Maintenance Manager.
Capable of analyzing log files.
In case of failed component, provides logs/events explaining the failure to provide quick failure report to the client
Works closely with IT System Administrators
Assists to the troubleshooting of network issues
Performs basic problem solving and assistance on various software applications and hardware systems
Communicates & customer services with customer
Generates periodic trend reports on all GTCS resource issues, alarm messages, and failures
Good knowledge of Microsoft Technologies & Products (Active Directory, SMB, GPO, RDP etc...)
Basic Networking knowledge (TCP/IP, DHCP, NTP, DNS, SMB, etc...)
Basic knowledge of Linux Familiar with monitoring tools such as (SolarWinds IP Monitor, Zabbix, Nagios, etc...)
Familiar with VMware, Hyper-V concepts
Participates in 24/7 on-site support via rotating shifts
Participates in 24/7 on-call support

 

Job Requirements

Required Skills / Qualifications:
Technician degree in Information Technology or Electronics or Equivalent
3 years in a similar role in railway projects
English fluent (speaking and writing)
Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

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Job Posting: 1260373

Posted On: Apr 17, 2024

Updated On: May 17, 2024

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