Clerk V - HIM Clerical - Tues. - Fri. 5:00a - 1:30

at Christiana Care Health System in Newark, Delaware, United States

Job Description

Job Details

Responsible for timely response to requests for the release of health information, and answering phone calls, while protecting patient confidentiality.


Answers high volume of calls received in the ROI call center and responds to customers inquires in a polite and courteous manner.

Screens and separates request based on priority versus non-priority requests for the release of protected health information.

Reviews all requests for the release of protected health information for appropriate authorization and disclosures. Adheres to state and federal privacy and security standards and regulations (DE Code Title 16, HIPAA, HITECH Act, etc.). In addition to Christiana Care systemwide and HIMS department privacy and security policies.

Accesses various electronic health record applications to release protected health information.

Establishes electronic health record proxy access to the patient portal at the authorization of the patient or guardian.

Logs in/out request for the release of protected health information within the release of information tracking system.

Indexes request for medical records into the patient's electronic health record when protected health information has been disclosed.

Assists the Risk Management department with securing and/or identifying records of those cases which could lead to/or where legal action has been taken against Christiana Care and/or its' physicians.

Answers subpoenas served upon HIMS, via court appearance or reproduction of records.

Serves as the custodian of the legal health record (paper or electronic) by representing Christiana Care Health Services in legal proceedings, and at the request of the court, to certify that a patient's health record was kept in the normal course of business.

Locates, retrieves, or coordinates the retrieval/release of protected health information with the vendor and/or the HIMS Representatives as required for processing requests including coordinating the release.

Performs quality checks of protected health information printed for requests prior to release.

Uses secure email or fax to release protected health information to health care providers upon request for treatment purposes.

Distributes electronic copies of patient's protected health information via secured email or prepare for mail or pick up by the patient or their authorized designee.

Communicates with Supervisor to keep them informed of the status of work, potential issues and concerns.

Utilizes general office equipment and computer systems/software applications necessary to perform functions.

Performs assigned work safely, in a hybrid environment adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other caregivers, patients and visitors.

Completes special projects/assignments as required, including coverage in other areas as workload priorities demand.

Performs other related duties as required.

High school graduate or equivalent.
Two or more years of general office experience, preferably in a healthcare environment.
Release of Information background preferred.


Ability to make decisions and apply judgment.
Ability to communicate efficiently and effectively in both written and verbal form.
Must be flexible, versatile, and adaptive.

Post End DateApr 16, 2024

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 1259065

Posted On: Apr 12, 2024

Updated On: Apr 17, 2024

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