Senior Office Assistant

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

Job Details
ChristianaCare is hiring a full-time Senior Office Assistant for our Dental Service office in Wilmington, DE.

This a community-based practice with office assistants who support 3 Oral Surgeons, 2.73 dentists and 18 residents across the Department of Oral Maxillofacial Surgery & Hospital Dentistry.

Work Schedule:

Monday- Friday from 8:30am to 5pm

Compensation / Benefits:

Full Medical, Dental, Vision, Life Insurance, etc.

Two retirement planning offerings, including 403(b) with company contributions.

Generous paid time off with annual roll-over and opportunities to cash out.

12 weeks paid parental leave.

Tuition assistance

Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Job duties & responsibilities:

Assists with the training of Office Assistant Staff

Subject Matter Expert on Office Assistant operations/procedures/processes

Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes

Verifies insurance coverage & coordinates referrals

Performs day end reconciliation of appointments & payments received

Answers all phone calls in a professional manner and relay accurate messages

Alerts providers of messages and responds to messages from provider(s)

Communicates with provider and staff through EMR

Keeps patients up to date on issues until resolution can be accomplished

Facilitate testing, labs, appointments, etc for patients

Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed

Responsible for researching issues and responding to the patient in a timely and professional manner

Assists with copying, faxing, and general administrative support

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

Responsible for inventory management

Schedules appointments with awareness of insurance, provider, and location

Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.

Collects payments according to insurance requirements


High School Graduate or Equivalent

2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.

When we lead with love, excellence is inevitable.

Post End DateApr 15, 2024

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 1258685

Posted On: Apr 11, 2024

Updated On: Apr 16, 2024

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