Customer Service Operations Associate-Service Cont

at Agilent Technologies, Inc in Wilmington, Delaware, United States

Job Description

Job Description

We are looking for a motivated and team focused Service Contracts Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners! In this job you will support customers based in the United States and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, and organization skills.

As a member of the Service Contracts Team, you take responsibility for providing an exceptional customer service experience.

Key responsibilities include:

Take ownership to resolve issues throughout the quote to cash cycle.

Activate Service Contracts.

Perform Systemization Modifications.

Make Amendments to Active Service Contracts.

Research Billing and Invoice Inquiries.

Grow and maintain customer relationships.

Interact with customers and coworkers via email, phone, and chat.

Adopt/apply 'Continuous Improvement' mindset by identifying improvement opportunities and driving implementation.


Requires minimal to no prior work experience.

Ideally customer service experience and a strong interest in working directly with customers is preferred.

Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus).

SAP/CRM experience preferred.

Positive attitude to delight customers, above and beyond the call of duty.

Able to clearly articulate messages to a variety of audiences.

Able to establish and maintain strong relationships.

Time management in fast paced environment.

Organizational skills to maximize productivity.

Adapts to customer situation & different personalities.

Work is accurate and with eye for detail.

Seek to improve the job and provides solution-oriented feedback.

Demonstrates business judgment by knowing when to work independently and when to collaborate.

Ability to address complex issues that are in the best interest of the customer and the company.

Positively handle stress that is typical in a customer service environment.

This is an hourly onsite position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month.


Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit
Travel RequiredNo
ScheduleSchedule:Full time
DurationNo End Date
Job FunctionCustomer Service

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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Job Posting: 1258245

Posted On: Apr 10, 2024

Updated On: May 10, 2024

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