Senior Associate - Content Designer (Consumer Card

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Locations: NY - New York, United States of America, New York, New York

Senior Associate - Content Designer (Consumer Card & Bank)

We are currently seeking a Content Designer to join our Consumer Card and Bank team focused on Acquisition and Welcome Experiences. Our content designers work across the end-to-end user journey to help people find, apply for and onboard to our products. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn and change banking for good, we would love to hear from you.What You'll Do:
You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

Collaborating with technology, product and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences

Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience

Advocating for the customer through human-centered design methods that ensure our products speak their language

Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset-this is as important to the work as the results

Discovery & Delivery

Conducting research, including usability and empathy studies, to help understand customer needs

Synthesizing research to define what information is needed throughout the end-to-end experience

Framing problems, defining insights and designing new methodologies/practices to serve customer needs

Creating new content experiences and guiding others in the process

Crafting copy that delivers clear, consistent and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.

Adhering to compliance requirements using natural language and content standards

Facilitating and participating in workshops with internal and external stakeholders to align with business needs

Collaborating with other writers, UX designers and visual designers to contribute to our internal design system, content strategy community of practice, best practices and guidelinesBasic Qualifications

At least 2 years of experience with journalism, content creation, UX writing, editorial or information architecture disciplinesPreferred Qualifications

Experience with UX writing and strategy for cross channel experiences

Comfortable working with a variety of business partners and delivering outcomes

Familiarity with working in an established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $114,700 - $130,900 for Sr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 1257809

Posted On: Apr 08, 2024

Updated On: May 08, 2024

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