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Customer Service Manager

at Agilent Technologies, Inc in Wilmington, Delaware, United States

Job Description

Job Description

Become a part of a dedicated and highly successful Customer Operations Center (COpC) team!!! Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners and Agilent's success.

We are searching for a Customer Service Manager to join the Americas Field Organization (AFO) Service Contracts and Service Order Management team!

Key Responsibilities:

Build empowered, collaborative, and accountable culture.

Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.

Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs and initiatives.

Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics, and upholding policies & procedures.

Champions and drives a Continuous Improvement (CI) mindset.

Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.

Plans, organizes, directs, and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers.

Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.

Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.

Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer.

Ensures dynamic expansion of the organizations scalability and steady productivity gains.

 

Qualifications

Bachelor's or master's degree or University Degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions.

Minimum of 1-2 years experience formally or informally leading people, projects, and/or programs for entry to this level.

Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture.

Experience in setting a clear and aligned organizational vision.

Demonstrated ability to define and execute strategic plans.

Established track record to define and implement strategies and programs that benefit your area of expertise.

Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution.

Experience working in an audit environment governed by SOX, ISO, and other audit regulations.

Proven track record to lead large teams and ensure operational excellence across the entire organization.

Customer Services/Operations experience preferred.

Excellent verbal and written communication skills.

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Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel RequiredNo
ScheduleSchedule:Full time
ShiftDay
DurationNo End Date
Job FunctionCustomer Service

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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Job Posting: 1257024

Posted On: Apr 05, 2024

Updated On: May 05, 2024

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