Lead Technology Leader - Site Reliability Engineering, Automation Office

at Humana in Dover, Delaware, United States

Job Description

Become a part of our caring community and help us put health first

We’re seeking a passionate SRE to join our Automation team and play a key role in expanding our automation footprint across our organization. You’ll be instrumental in helping drive our AIOps strategy by leveraging industry leading event correlation and automation best practices. This role offers wide-ranging exposure in a high-paced environment that provides you an opportunity to learn cutting-edge AIOps and Observability technologies. We are looking for a passionate, results-oriented team members that excels at building relationships to drive collaboration and success.

The Lead Technology Leadership Professional works with design engineering and test team to drive products from design completion to volume production release. Performs various engineering tests to verify and validate product designs. Supports product evaluation and qualification on leading edge technology components. Ensures that production schedules are followed and product(s) meet specifications and quality requirements. Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers’ product related problems/issues. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Ability to influence leaders on advancing our automation strategy in partnership with our strategic partners within SRE. Advance operational efficiencies within team to streamline automation processes across SRE. Ability to design and implement automation solutions based off of our SRE tower needs.

Advance event correlation scope of BigPanda across L1, L2, L3 teams in our IT organization as event management strategy is implemented. Interact with Observability engineering teams that are integrated with BigPanda. Understanding of industry best practices for AIOps and event correlation standards.

Successful candidate can reside anywhere within the US, but will be expected to work core Eastern Standard Time hours.

Use your skills to make an impact

Required Qualifications

+ 3 or more years of project leadership experience

+ Experience with the technologies in use in the application(s) or infrastructure

+ Experience with unit testing and mocking

+ Experience with Automation Scripting Tools

+ Ability to manage multiple tasks and deadlines with attention to detail.

+ Ability to communicate effectively and deliver presentations to senior leaders

+ Advanced experience leading special projects and producing metrics, measurements and trend reports

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

+ Experience in AIOps

+ Experience with Observability tools – Splunk, Dynatrace, SolarWinds

+ Event Correlation Platforms – BigPanda

+ MBA or other Advanced Degree

+ Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams

+ Possess a solid understanding of operations, technology, communications and processes

+ Six Sigma certification

+ ITIL certification

Additional Information

Why Humana

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

+ Health benefits effective day 1

+ Paid time off, holidays, volunteer time and jury duty pay

+ Recognition pay

+ 401(k) retirement savings plan with employer match

+ Tuition assistance

+ Scholarships for eligible dependents

+ Parental and caregiver leave

+ Employee charity matching program

+ Network Resource Groups (NRGs)

+ Career development opportunities

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

?As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,300 – $158,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, ‘Humana’) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex,

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Job Posting: JC257494739

Posted On: Mar 28, 2024

Updated On: May 08, 2024

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