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Senior Product Associate - Experimentation

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Channels Product Experimentation team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Our objective is to empower teams to use Experimentation as a foundation for decision making; to improve the performance of core flows and remove guesswork from launch and enhancement decisions. When necessary, you will have to go beyond descriptive analytics, explore all available data points to explain and recommend next steps.

Job responsibilities

+ Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

+ Considers and plans for upstream and downstream implications of new product features on the overall product experience

+ Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

+ Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

+ Writes the requirements, epics, and user stories to support product development

+ Design, execute, interpret experiments to surface customer insights and guide product experience

+ Partner closely with cross functional teams to define measurement plan

+ Act as subject matter expert of the testing platform: Understand technical capabilities and implementations to facilitate utilization

+ Develop thoughtful analysis and actionable insights from large scale data

+ Exercise strong attention to detail and project management skills to handle multiple product relationships and tests simultaneously

+ Synthesize and summarize team experiments into polished presentations for senior leadership

Required qualifications, capabilities, and skills

+ 3+ years of experience or equivalent expertise in product management or a relevant domain area

+ Proficient knowledge of the product development life cycle

+ Experience in product life cycle activities including discovery and requirements definition

+ Developing knowledge of data analytics and data literacy

+ Strong problem-solving skills and data curiosity with ability to self-direct.

+ Proven ability to collaborate and achieve actionable results with other teams.

+ Experience functioning as a strategic consultant to different businesses/products by understanding business goals quickly and coming up with solutions.

+ Experience with analytical tools such as Python, Snowflake, Alteryx, Tableau, and Adobe Analytics.

+ Experience with relational databases. SQL knowledge is a must.

+ Strong PowerPoint and slide-writing skills to deliver analytical insights.

+ Exceptional written and verbal communication skills, comfortable presenting in front of large audiences.

Preferred qualifications, capabilities, and skills

+ A basic understanding of agile methodologies and continuous delivery.

+ Excellent data visualization and storytelling skills

+ Expertise in experiment design

+ Experience with hypothesis testing and underlying statistical concepts

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC257213240

Posted On: Mar 22, 2024

Updated On: Apr 26, 2024

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