Community Services Worker II (Library Aide)

at New Castle County Government in New Castle, Delaware, United States

Job Description

GENERAL STATEMENT OF DUTIES: Performs specialized or semi-skilled work performing various assignments and duties within the Department of Community Services; does related work as required. 
DISTINGUISHING FEATURES OF THE CLASS: An employee in this class performs a variety of specialized or semi-skilled work aiding the Department of Community Services as a Library and Computer Aide, Hospitality Aide, or Recreation Leader II. The work involves special knowledge of programs and facilities. Experience related to the duties performed is preferred since some knowledge of programs may be required. This employee works under general to close supervision. 

EXAMPLES OF WORK: (Illustrative only)
•    Assists with basic needs of a program or activity;
•    Maintains simple records;
•    Enforces safety rules and regulations;
•    Answers telephones;
•    Performs minor office tasks;
•    Guides participants in an activity;
•    Assists with care and clean-up of facility;
•    Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
•    Operates a personal computer and other related equipment in the course of work.

Library Aide:
• May perform duties of a Community Services Worker I in addition to those listed below; 
• Works the circulation desk charging out and checking in all library materials; 
• Accepts fines/fees or merchandise; works cash register and issues receipts; 
• Requires use of computer and library specific software; 
• Searches and retrieves reserved materials and inter-library loans; 
• Inputs preliminary information for borrower registration; 
• Maintains confidentiality of borrower records; 
• Explains borrowing procedures to customers; 
• Prepares materials for circulation in accordance with defined procedures; 
• Receives shipments of new materials; 
• Empties book drop; • Assists in training new CSW Ils; 
• Moves, packs, and unpacks boxes regularly over the course of a shift; 
• Requires extensive standing and walking for majority of shift; 
• Requires regular bending, crouching, twisting and pushing for majority of shift. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Good knowledge of the rules and regulations of the area where the employee is assigned; ability to communicate courteously and effectively, both verbally and in writing; ability to get along with other employees; ability to follow oral and written directions; ability to keep simple records and reports; good judgment; courtesy; dependability; ability to operate a computer terminal, cash register and other office equipment. 

MINIMUM QUALIFICATIONS: Some experience in work related to the duties performed and possession of a high school diploma or GED; or an equivalent combination of experience, education or training directly related to the required knowledge, skills, and abilities. Preference may be given to applicants who are bilingual in Spanish and English. 

ADDITIONAL REQUIREMENTS: Possession of a valid Delaware Class D driver's license or its equivalent if it is required of the duties of the position. Must pass a Class Ill County physical examination if required of the duties of the position. Must pass a drug screening and criminal background check.
Marlene Esposito 
c/o Department of Community Services
77 Reads Way, New Castle, DE 19720
(302) 395-5665
New Castle County Government
87 Reads Way

New Castle, Delaware, 19720


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Job Posting: 1245267

Posted On: Mar 01, 2024

Updated On: Apr 01, 2024

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