Field Services Manager

at Air Liquide USA LLC in Newark, Delaware, United States

Job Description

The Global Markets & Technologies (GM&T) World Business Unit delivers technological solutions (molecules, equipment and services) to support the new markets of energy transition, maritime logistics and scientific exploration, in order to accelerate Air Liquide sustainable growth. To support the energy transition, GM&T brings environmentally friendly solutions to the clean energy market with hydrogen energy and Bio-Natural Gas for vehicles, refrigerated transport using nitrogen, but also the treatment and injection of Biogas into the energy grid as a local power source.
Biomethane, supply energy from waste
The Field Services Manager coordinates and supports the day to day activities of a team of Field Service Engineers that manage the after sales and startup activities and relationship with customers for our Sale of Equipment (SOE) business. In addition, the Field Services Manager also carries out the same activities as the Field Service Engineers, however the Field Services Manager further focuses on team deployment, project financials, and strategic customer development. Biogas Americas has over 60 Biogas Upgrading Systems operating at customer sites throughout the US and this role is designed to be a support mechanism for the customer and a data source for the business. Biogas Americas is pursuing the addition of customer operations support and troubleshooting agreements to its business model and the Field Service Manager is the lead in effectively structuring this model. The Field Services Manager will be a customer-facing representative for the Biogas Americas business, and will have responsibility for the commissioning and start up of new Biogas Upgrading Systems. This individual will also be a conduit to the System Design and Engineering team for innovative improvements and new product needs based on input from operating customers. The role will report to the Director, Biogas Systems Sales.and will manage 3 employees in CA, AZ and TX, and will grow the group to 5 employees.Responsibilities:
Perform all activities with safety at the forefront of priorities; serve as a safety role model; promote a high level of safety awareness; adhere to and support continuous improvement of all safety practices / procedures
Administratively Manage the team of Field service Engineers
Coordinate, schedule, and support the activities of the team of Field Service Engineers in their role while also performing the following;
Manage customer interface for customer field support and service activities
Provide technical support and expertise related to our systems for customers
Perform troubleshooting activities to assess and diagnose potential issues and corrective actions
Lead project system/equipment installation and startup activities
Participate in systems design reviews and HAZOPs
Serve as a bridge between customers and engineering teams
Provide operational assessment of operating systems, and suggest improvements/optimizations
Provide support as needed to OTF operations teams for Air Liquide-owned and operated facilities
Collect, review, and analyze field data from systems in operation
Support and execute membrane installation and removal in the field
Conduct training for customer personnel for the operation of Air Liquide-supplied equipment
Provide deliverables, including written assessments and operational recommendations required for efficient, safe, productive operations to customers
Ability and willingness to travel approximately 50% both domestically and internationally. At times the travel may be in excess of 50%.Requirements
BS in Mechanical, Chemical, or Electrical Engineering
5+ years engineering experience
2+ years in a Lead or Manager role
Working experience with Biogas Americas membrane systems, including; design, engineering, operations, troubleshooting, and system optimization
Experience with process modeling software
Ability to work collaboratively with people and organizations, and experience managing a team of subordinate engineers
Knowledge of commonly used business software and technical software specific to our equipment; software includes Google, Microsoft, Aspen/Hysys, and Autocad
Ability to write detailed reports for site visits and develop operational recommendations to improve and/or optimize the customers' system operation
Exceptional problem solving and troubleshooting skills
Demonstrates strong work behaviors including organization, timeliness, dependability, and courtesy to others
Demonstrates strong process and... For full info follow application link.

We are an equal opportunity employer. Everyone will be considered for employment, promotions, transfers, and other conditions of employment without regard to race, color, religion, sex, national origin, physical or mental handicap, age, Vietnam era veteran status, disabled veteran status, marital status, sexual orientation, political affiliation, or any other basis prohibited by state or federal law.

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Job Posting: 1243795

Posted On: Feb 26, 2024

Updated On: Mar 07, 2024

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