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Behavioral Health Receptionist

at Brandywine Counseling Inc in Dover, Delaware, United States

Job Description

General clerical duties Check and prepare reminder calls or correspondences for clients. Assures telephone is answered in a timely manner and all messages are relayed to the appropriate department or person. Files all and retrieves all documentation needed to stay in compliance with DE state and federal regulations. Obtaining client demographic and verifying insurance information at each visit Obtaining necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records. Scan pertinent client information into EMR including client authorizations, recent labs delivered etc. Collecting co-payments, including cash, checks, and credit cards. Entering visit charges into EMR per doctor’s coding on scheduler Scheduling follow-up appointments and inputting recall notices into EMR as needed. Insuring patient has necessary paperwork and insurance documentation for intake. Obtaining client authorization for medical records release, HIPAA, Reminder calls, etc. Identifying and resolving minor client billing complaints Maintaining cleanliness of waiting area and assure site brochures and other marketing material is visible to clients. Assure counselors are alerted when client arrives for appointment. Ensure reminder call consent is completed and uploaded to EMR system. Complies with all BCCS policies and procedures. Performs other related duties as assigned by Behavioral Health Office Manager
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Job Posting: 1240447

Posted On: Feb 16, 2024

Updated On: Mar 16, 2024

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