Senior Manager Human Resources Technology and Automation

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for providing leadership, planning, project management and management of Lumen’s HR Data Warehouse, HR Automation processes, and ServiceNow HRSD environment. The position is the functional and technical expert for all HR Automation needs. The role is also the liaison between internal business clients, 3rd party vendors and our internal Information Technology partners in supporting, creating, maintaining and upgrading our HR Technology processes and platforms to meet the business needs. This position will report to the Director, HR Technology.

The Main Responsibilities

+ Provide leadership, direction, and guidance to the HR Technology and Automation team

+ Manage Lumen’s HR Data Warehouse environment based on the Microsoft SQL Server platform

+ Manage Lumen’s HR PowerPlatform solutions and RPA processes, ensuring data quality, accuracy, security, and compliance.

+ Create, manage, and execute new development and enhancements within our HR ServiceNow platform (HRSD)

+ Collaborate with internal business clients, 3rd party vendors, and internal IT partners to understand the business needs, identify opportunities, and deliver solutions.

+ Serve as subject matter expert on all HR data and partner with key business stakeholders to recommend and implement the necessary functional modifications and enhancements, based on needs analysis

+ Assist in HR data integration of acquired companies and divestitures

+ Drive optimization and automation of HR processes to improve efficiency and effectiveness

+ Monitor and evaluate the performance and effectiveness of the HR technology platforms and processes, and recommend enhancements and improvements.

+ Stay abreast of the latest trends, developments, and innovations in HR technology

What We Look For in a Candidate

Minimum Requirements

+ Bachelor’s degree in Computer Science / Information Systems discipline or equivalent education.

+ 7+ years of IT software development process experience

+ 3+ years of supervisory experience

+ Expert knowledge HR data warehouse, automation processes, and ServiceNow HRSD environment.

+ Strong analytical, problem-solving skills, and decision-making skills

+ Demonstrated consultative skills in a corporate environment.

+ Demonstrated ability to manage and provide leadership on large and complex projects.

+ Demonstrated ability to manage the technical relationship between internal IT and third-party vendors.

+ Demonstrated ability to lead by example and contribute to team’s output, as needed, in order to ensure team member success.

+ Business interest and acumen to properly apply HR Technology solutions to business needs.

+ In depth knowledge of full suite of SuccessFactors HCM modules, including Employee Central and Integration Center

+ Ability to effectively interact, influence and respond in a fast-paced business environment.

+ 5 years of experience with a leading database product (MS SQL Server, Oracle, HANA, etc…)


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$111,480 – $185,790 in these states: AR ID KY LA ME MS NE SC SD

$117,340 – $195,570 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$123,210 – $205,350 in these states: CO HI MI MN NC NH NV OR RI

$129,080 – $215,130 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

You must complete the HireVue Assessment to be considered. Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 332411

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Job Posting: JC255387526

Posted On: Feb 16, 2024

Updated On: Feb 24, 2024

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