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Maintenance Technician

at Acara Solutions in New Castle, Delaware, United States

Job Description

Description Acara Solutions is seeking highly qualified candidates to work onsite with our customer Alstom in New Castle, DE Primary Responsibilities: Maintain inventory, orders, and purchases. Collect customer requests and data Create tickets for Level 2 Support Updates information on parts and supplier Software License management & Inventory 1st Level Troubleshooting & IT Support Creates periodic IT Health and Performance reports Participates in urgent Corrective Maintenance activities to restore service Perform all routine hardware checks and routine maintenance. Updates Preventative Maintenance schedules according to historical data and deployment of software Documents IT maintenance plans & procedures Updates and maintains IT test plans Participates in system troubleshooting Installs, Updates & Maintains all software, firmware, hardware, configuration settings when remote support requires direct local action Performs hands-on component replacement or manipulation work Capable of following and executing written IT procedures. Monitors/retrieves logs from servers and workstations upon request by the Maintenance Manager. Capable of analyzing log files. In case of failed component, provides logs/events explaining the failure to provide quick failure report to the client Works closely with IT System Administrators Assists to the troubleshooting of network issues Performs basic problem solving and assistance on various software applications and hardware systems Communicates & customer services with customer Generates periodic trend reports on all GTCS resource issues, alarm messages, and failures Good knowledge of Microsoft Technologies & Products (Active Directory, SMB, GPO, RDP etc...) Basic Networking knowledge (TCP/IP, DHCP, NTP, DNS, SMB, etc...) Basic knowledge of Linux Familiar with monitoring tools such as (SolarWinds IP Monitor, Zabbix, Nagios, etc...) Familiar with VMware, Hyper-V concepts Participates in 24/7 on-site support via rotating shifts Participates in 24/7 on-call support Job Requirements Required Skills / Qualifications: Technician degree in Information Technology or Electronics or Equivalent 3 years in a similar role in railway projects English fluent (speaking and writing) Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
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Job Posting: 1240003

Posted On: Feb 15, 2024

Updated On: Mar 16, 2024

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