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Client Success Partner 2 - (Behavioral Threat Assessment) Education

at Public Consulting Group in Dover, Delaware, United States

Job Description

Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Responsibilities

Client Success Partner 2 – (Behavioral Threat Assessment) Education

+ Develop presentations for clients and stakeholders.

+ Evaluate client needs, plan and execute on delivery and implementation plans, and assists with testing and troubleshooting final system setups.

+ Assist clients in the implementation of technical systems, software, or solutions.

+ Take customer requests and collaborate with Operations Specialists, Product Lead, and other team members to built requirements and deliver upon requests.

+ Learn web-based technologies and lead clients through implementation and training processes.

+ Collaborate with training team members to schedule and deliver client trainings.

+ Assist end-users with support inquiries utilizing multiple platforms.

+ Use internal resources in order to handle client escalations.

+ Be the “face” of PCG by being the main point of contact between clients and the BTA/SRA Team.

+ Work within a team to accomplish other duties on projects to meet necessary deadlines.

Qualifications

Required Education and Experience

+ Bachelor’s Degree

+ Proven success at Client Relationship building

Preferred Experience

+ 5 years’ of experience in Client Management

+ Background in Education, Information Technology, and/or Business Operations

+ 2+ years of project management experience

Required Skills

+ Effective communication skills (presentation, facilitation, and written)

+ Collaboration skills (with peers, staff, and leadership)?

+ Data analysis skills, especially as it related to optimization opportunities

+ Ability to be decisive, consistent, transparent, and open to feedback

+ Highly organized and skilled at prioritization?

+ Professional maturity and ability to put the best interests of the client and PCG above self-interest?

Remote Work Statement

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

+ be available during your set working hours

+ have a safe, private, and distraction-free environment in which to complete your work, and

+ be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

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Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $65,000 – $75,000 and a potential discretionary bonus of up to 10%. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Job Locations US

Posted Date 2 months ago (1/26/2024 3:35 PM)

Job ID 2024-10111

\# of Openings 2

Category Consulting

Type Regular Full-Time

Practice Area Education Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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Job Posting: JC254332708

Posted On: Jan 28, 2024

Updated On: Mar 15, 2024

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