Manager, Hotel Openings - Training Delivery (Culinary, F&B, Front Office, Rooms)

at Marriott in Dover, Delaware, United States

Job Description

Job Number 24011213

Job Category Rooms & Guest Services Operations

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


**_*** This is a heavy travel position and the selected candidate must be able to travel up to 100% – projects can sometimes be up to 1 month at a time and must be flexible for short notice. Travel miles and perks available._**

The Openings Training Delivery Manager position is responsible for planning, organizing and delivering all pre- opening operational, brand, and systems activation training for managed and franchise hotels (new build and brand- to-brand transitions). Marriott brands in scope include select service, premium, and luxury hotels. This role plays an important part in opening and on-boarding each hotel successfully into the Marriott systemand on brand strategy.

As a member of the TrainingDelivery Team, this role will work side-by-side with owners, franchisees, and hotel leadersto implement operational processes and steps of service unique to each brand. The Training Delivery

Manager will help identify and analyze opening trends as well as assist with modifying and improving our existing training programs on an ongoing basis by partnering with HQ, Global Operations (GO), Continent Lodging Services (CLS), and brand teams.


New Openings | Transitions | Sustainability

Brand CultureActivation

+ Facilitate Marriott history,brand culture, and steps of service training,to include daily stand-up meetingswith hotel staff.

+ Partner with global brand teams to maintain training content and ensure brand integrity throughout.

+ Cultivate a training environment that brings the brand to-life for real world learning.

+ Instill Marriott operating standards, service, resources and requirements to remain current (i.e. Standards Database, BSA, Quarterly Gameplan) with hotel leaders and associates.

Operations & SystemsTraining Delivery

+ Stay currenton Marriott, Brand,Loyalty, GO & CLS initiatives and programs to act as a corporateliaison to new hotels.

+ Facilitate operations training with each department and its associates – including front office, housekeeping, food & beverage, and event operations.

+ Facilitate business function and systems training, such as: PMS systems (FOSSE, FSPMS, Lightspeed, Opera), accounts receivable, sales, rooms management, and reporting.

+ Deliver hands-on training in food and beverage operations; to include steps of service, equipment training, barista and bar service, food preparation, MICROS, and club / lounge service.

+ Set and style spaces to create a hotel operation look book / style guide.

+ Conduct real-life hotel scenarios for hands-on learning; to include test meals, mock check-in & check-outs, stayover and turndown services, etc.

+ Consult with hotel leadership on operational efficiencies based on brand standards, buildingdesign, and hotelresources.

+ Manage hotel readiness with all things related to pre-opening training, guest experience, and brand standards – communicate challenges as needed.

+ Certify departments and associates are ready to operate within the hotel, including all food & beverage operations.

+ Lead and/or participate in daily wrap-up meetings with hotel leaders to talk through progress and status of the project – collaborating with stakeholders to include: Opening Manager, Global Design, HQ teams, etc.

+ Partner with the hotel team to complete additional opening activities and tasks related to opening timelines,.

+ Submit timely post-training turnover reports on the applicable project to include strengths, weaknesses, and opportunities for hotel leadership, owners, and MI stakeholders to follow-up on.

+ Facilitate follow-up check-ins and training with hotels on any outstanding items to ensure associates and hotels are operating to standards, when needed.

+ Additional training topics, programs and systems – dependent on assignment – may include, but are not limited to: GuestVoice, Food Safety Forms, Global Food Safety, MARSHA, Mobile Platforms, Marriott Global Source (MGS), Marriott Bonvoy, Quality Assurance, problem resolution, and service recovery.

Additional Job Responsibilities

+ Develop, manage, maintain, and update training guides, materials and procedures – constantly looking for ways to improve our curriculum and programs.

+ Facilitate and organize pre-opening site visits and operational / training readiness calls to prepare hotels for training – partnering with Opening Managers, when applicable.

+ Collaborate with operational leaders to share best practices and develop processes to pull-through brand and service standards to impact guest experience.

+ Plan and organize training materials for each hotel opening – ahead of arrival – to deliver targeted content based on the brand and hotel needs.


+ Performs other duties as required to meet business needs.

+ Travel required – 100%


Education and Experience

+ High school diplomaor GED; 4 years experience in the hotel management, culinary,food and beverage,or related professional field.


+ 2-year degreefrom an accredited university in CulinaryArts, Hotel and Restaurant Management, or related majorpreferred; 2 yearsexperience in the hotel management, culinary, food and beverage, or related professional area.


+ Minimum of five years hotel operations leadership experience required.

+ Food & Beverage leadership experience highly preferred, with additional cross-discipline experience preferred.

+ Knowledge of brand standards, job descriptions, and culture of all Marriott brands highly preferred.

+ Lifestyle Brand experience preferred.

+ Bilingual in English and Spanish a plus.

Preferred Education or Certification:

+ Trainer Certification Level I

+ Trainer Certification Level II

Characteristics and Skills:

+ Ability to communicate effectively and efficiently (verbally and inwriting), more specifically in a group setting.

+ Ability to lead with a high level of energy,exhibits positive attitude.

+ Ability to successfully and respectfully operate in a culturally diverse environment.

+ Ability to operate in a matrix environment.

+ Demonstrated ability to build consensus through use of influence, persuasion and communication.

+ Proven ability to collaborate well with others.

+ Thought starter with a creative and innovative mindset who will initiate new ideas and processes.

+ Ability to facilitate through storytelling to bring learning concepts and ideas to life; ability to clearly articulate and correlate deliverables to customer relations.

+ Autonomous individual, with strong organizational skills capable of managing multiple priorities under challenging conditions and tight deadlines.

+ Proven exhibition of adaptability to handle the demands of a full-time travel position with extended time on the road, back-to-back assignments and short travel notices.

+ Proficiency with Marriott International and Microsoft 365 business applications and systems (MGS, GXP, MobileKey, FOSSE, LightSpeed, FSPMS, Opera, CI/TY, guestVoice, QA, etc.).

California Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually.

Colorado Applicants Only: The salary range for this position is $72,600.00 to $141,086.00 annually.

Hawaii Applicants Only: The salary range for this position is $87,848.00 to $155,197.00 annually.

New York Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually.

Washington Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually. In addition

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Job Posting: JC254092222

Posted On: Jan 21, 2024

Updated On: Mar 10, 2024

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