Patient Digital Ambassador - M-F, 8a-4:30p

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

PRIMARY FUNCTION: The Patient Digital Ambassador (PDA) is the main point of contact for patient engagement in virtual care. The PDA is responsible for registering patients, assisting patients with registering for the ChristianaCare portal, setting up and troubleshooting monitoring technology, monitors clinical dashboards, and facilitates escalation of clinical alerts to the Virtual Registered Nurse (VRN) and/or provider as necessary. The PDA ensures timely set up of ordered services and assists the patient in navigating virtual care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Utilizing computer camera, virtually greets the patient and facilitates the virtual health registration process. Schedules appointments with awareness of insurance and provider Assists patient with setting up ChristianaCare portal account and provides overview of portal functions Virtually obtains and records patient vital signs and updates the electronic health record (EHR) Completes necessary patient-specific documentation and obtains appropriate consent for treatment. Ensures EMR is up-to-date with all pertinent test results in preparation for visit Enrolls patient into virtual monitoring as directed by the VRN or provider Obtains test results from external providers and ensures appropriate placement in the EHR Closes appropriate quality gaps in care Works with patient and family/support person to set up monitoring device and ensures connection to appropriate dashboard. Tests monitoring device with patient and/or support person. Monitors clinical dashboard in accordance with established protocols and escalates clinical indicators to the VRN or provider in accordance with established protocols. Ensures timely return of telemonitoring equipment Answers all phone calls in a professional manner and relays accurate messages Communicates with members of the healthcare team through electronic software, placing messages in appropriate locations in the EHR or software. Handles patient call backs relaying information per the direction of provider Facilitates scheduling of referrals based on patient and practice needs. Facilitates collection of copays electronically Facilitates scheduling of all tests, procedures and surgeries as per practice needs. Perform clerical duties as assigned by supervisor Performs other related duties as required Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors. EDUCATION AND EXPERIENCE REQUIREMENTS: Associate degree in health related field required, bachelor degree preferred; or A graduate of a recognized Medical Office Assistant Program or Hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) 2 years' experience as a Medical Assistant, is preferred SPECIAL REQUIREMENTS: For Medical Assistants only: Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) required if working in state of New Jersey. EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
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Job Posting: 1218462

Posted On: Dec 01, 2023

Updated On: Dec 08, 2023

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