Applications Support Engineer, Change Management

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

As an Application Support Engineer within Change Management, you will work with management, technology, development and support staff to ensure change activity is accurately documented, well planned and that our Change System is properly maintained. You will coordinate with teams both inside and outside of CCB to support production and provide collision management. The coordinators on this team may run governance review forums, various request type screening calls, review changes, as well as assist in identifying system issues and various other calls as assigned.

The ideal Application Support Engineer must be familiar with the firm-wide Change Management policies and procedures, be able to interpret the policy and apply it to JPMorgan Chase changes and ensure that audit controls are maintained. Ideal candidate will be able to handle heavy work load, communicate effectively and efficiently, work independently but be a team player. Our mission is to support over 11,000 users in both technical and business areas, across multiple functional areas, business units and geographical regions. We assist in ensuring production stability for our customer base and internal clients.

Job Responsibilities

+ Work with internal clients/colleagues to understand and document requirements for Change and Release Management

+ Consult on Change and Release Management procedures with Implementation Managers, Project Managers and/or Change Owners

+ Take a proactive approach to managing failed changes, issues associated to changes and unauthorized changes

+ Participate in post implementation reviews and audits on selected change records when required

+ Provide change management tool training and ongoing education as necessary

+ Monitor change requests ensuring all audit requirements are met

+ Data trending analysis as required

Required qualifications, skills, and experience:

+ Formal training or certification on software engineering concepts and 3+ years experience

+ ITIL Certified or knowledge of ITIL terminology and service lifecycle practices

+ Excellent verbal and written communication skills with an ability to scale to both Senior Management and our Change Management system users.

+ Proven interpersonal effectiveness and ability to collaborate within our team as well as across organizational boundaries.

+ Problem solving and root cause identification skills.

+ Strong analytic and decision making abilities.

+ Very high level of organizational and time management skills.

+ Experience in creating & presenting department reporting.

+ Proficient with Microsoft Office applications.

Preferred qualifications, capabilities, and skills

+ Service Now experience preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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Job Posting: JC251582945

Posted On: Nov 27, 2023

Updated On: Feb 23, 2024

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