Business Systems Analyst III

at City National Bank in Wilmington, Delaware, United States

Job Description



Develop, test, implement, and end-user training and support of a wide variety of the Bank’s systems involved in the various division specific systems and processes. Serve as the business expert for the development, maintenance, training, regulatory compliance and support of all processes related to systems. Coordinate business unit efforts required for project implementation and oversee all required post-implementation tasks to ensure business unit satisfaction. Perform system administrative, configuration and reporting functions in the division which are NOT the responsibility of Business and Technology Services. Run database queries or creates Reports in support of management information needs.

Banking and Investment Services Division

Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

What you will do

+ Determine business unit system needs and objectives and consults with business unit regarding problems with current business applications or systems, enhancements, or new functionality.

+ Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.

+ Gather and writes-up business and system requirements, prepare test scripts, quality controls all changes, develop and code documents and supports the division credit, loan documentation and loan services teams for trouble shooting hardware and software

+ Conduct all user and quality assurance testing on current systems, new systems and future maintenance. Develop test scripts to quality control all changes. Interact with software vendors and BATS to implement software enhancements.

+ Collaborate with Credit Administration, BATS, Legal, Product Management and others to create and implement correct forms, products and services as they relate to the system application.

+ Provide system application support to end-users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or BATS to correct identified problems.

+ Prepare end-user documentation on system enhancements. Communicate key system changes to the user community. Provide continuous training and instruction to users on system application use and business processes.

+ Monitor development activities relating to meeting project objectives, budget, quality standards and schedule.

+ Run queries against application databases and/or the Bank’s data warehouse and assists with the preparation of periodic or ad hoc reports for distribution to line units, senior management, risk management units (e.g. Audit, Compliance and/or Credit Risk Review) or third parties (e.g. OCC, external auditors).

+ Maintain current knowledge of related regulatory and bank policies and procedures.

+ Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.

+ Comply fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).


+ Minimum 5 years’ experience developing and customizing databases/systems for reporting purposes.

+ Minimum 5 years’ experience designing and generating weekly, monthly and ad hoc reports using reporting/query tools such as MS Query, Crystal Reports or Business Objects.

+ Minimum 3 years’ experience working in a commercial loan servicing/operations environment.

+ Minimum 2 years’ experience working with web based loan origination workflow system (preferably nCino).

Skills and Knowledge

+ Excellent organizational, process management, analytical and problem solving skills.

+ Excellent verbal and written communication skills, presentation development and delivery

+ Knowledge of the financial services industry including products, services, technology, marketing, finance, and risk. Hands-on experience with group functions, i.e. commercial lending, transaction processing, domestic and international electronic payments and global trade, call centers, wealth management, treasury and capital markets, branch support and financial services

+ Thorough knowledge of PC computing environments with strong knowledge in MS Word, Excel Power Point, Visio, and Share Point.

+ Experience with large technology deployments, including full life-cycle management from concept through deployment – particular emphasis on structured delivery, complex integration and testing, agile development

+ Highly preferred work experiences: using Oracle and/or Oracle Analytics; using/programming Java Server Pages & Scripts; writing Oracle Procedures & Views

+ Experience working with loan origination and servicing platforms (preferably AFS Level 3)

+ Ability to work and navigate across organizational boundaries and develop relationships at all levels of the organization including internal (all members of senior management and their teams) and external constituencies (i.e. agencies, regulators, auditors, vendors, etc.)

+ Ability to set clear targets and meet them; tenacious and accountable in driving results

+ High intellectual capacity, sound professional judgment and discretion to effectively advise executive level stakeholders.

+ Ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which earns respect from others at all levels.


Starting base salary: $87,027 – $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

To be considered for this position you must meet at least these basic qualifications**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks ( .


City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’


We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal

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Job Posting: JC251559217

Posted On: Nov 27, 2023

Updated On: Feb 11, 2024

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